Hi @Pooja3,
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience caused! Upon reviewing your account, we noticed that the transaction was not completed. This could have been due to a temporary issue, such as high traffic or a technical glitch during the process.
Please don’t worry! The refund has already been processed, and the amount will be credited back to your source account within 5-7 working days. We truly appreciate your patience and cooperation, and we’re here to help if you need anything further.
If you have any more questions, feel free to reach out anytime—we’re always happy to assist!
