Transactions and Refunds on Niyo Cards

Hi @parthpidadi123

Welcome to the Niyo Community! :raised_hands:

We’re sorry to hear about the declined transaction. Please rest assured that your funds are safe and will be credited back to your DCB account within 15 business days from the transaction date.


For any immediate assistance, feel free to reach out to our live in-app chat team, or you can email us at global.escalation@goniyo.com using your registered email ID.


We truly appreciate your patience and understanding as we work to resolve this.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything. :blush: