Hey @Vaishnavi1
Welcome to the Niyo Community! 
We’re sorry to hear about the difficulties you’ve encountered with the OTP and transactions. For quicker assistance, we recommend reaching out to our live in-app chat support team, or you can email us at global.escalation@goniyo.com with the transaction details, and we’ll be happy to assist you promptly.
If you have already contacted us, please share your ticket ID here so we can help you resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
