Hi @Abhi12214 ,
Welcome to the Niyo Community! 
Thank you for reaching out and sharing the details of your experience. We sincerely regret the confusion and any inconvenience caused due to the communication regarding the closure of your Niyo DCB Bank account and the charges levied.
We understand that in January 2024, you were informed that your account would close in March 2024, and based on this, you withdrew your balance. As discussed, we have escalated this matter internally for a thorough review and sharing your confirmation that you have sent an email today to the bank via email at customercare@dcbbank.com & niyoglobal@dcbbank.com to assist you accordingly.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Thank you for your patience and continued trust in us.
