Hi @NIYOCOMM20241006CK5T
Welcome to the Niyo Community! 
We tried connecting on a call with you but it went unanswered. Could you please share with us the error screenshot you are getting while doing the transaction via DM. Here’s how:
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Click on my profile icon.
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Click on “MESSAGE”.
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Type your details in the message body and click “Send Message”.
Alternatively, you can write to us at global.escalation@goniyo.com Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime!
