Hi @NGB,
Welcome to the Niyo Community! 
We’re sorry to hear about the delay in processing your refund for the pre-authorized blocked amount. We understand how challenging this situation can be, and we want you to know that we’re here to support you every step of the way.
I’ll be reaching out to you via DM to gather more details. Rest assured, I will escalate this matter to the concerned team to ensure it is resolved swiftly. We greatly appreciate your cooperation and understanding in this matter.
