Hello Niyozens! :wave:t3: If you’re having issues with transactions or refunds (domestic or international) on your Niyo card, this is the place to discuss and get help. :hammer_and_wrench: What to Talk About: Problems with transaction approvals or declines :x: Delayed or missing refunds…

Thank you for your valuable time on the call, @karteek_kala . As discussed, since your trial transaction for the particular currency was successful, you’re all set to proceed with your transactions. In case you face any issues, please share a screenshot of the error at global.escalation@goniyo.com so…

Hi Saraswathi, Refund is received

Hey @KEVAL7151 Thank you for the confirmation! :white_check_mark: We truly appreciate your patience and cooperation throughout the process. :folded_hands: If you need any further assistance, please feel free to write back — we’re here to help. Take care! :sparkles:

Thank you for your time on the call, @karteek_kala . We’re glad to know that your card is working smoothly for international transactions in Oman. Should you face any issues, please don’t hesitate to reach out—we’ll be happy to check and resolve it right away. Wishing you a hassle-free experience…

Hello i started international transfer on oct 1 and the remittance was not yet started. Then i initiated refund as the transfer was taking too long. They said they have refunded via upi and it says the amount hasbeen credited to my account but i didn’t receive money yet. Since the remittance wasn’t …

Hello nithin Thank you for your response please resolve this as soon as possible.

Hello Nithin, can you please resolve this soon.

Hi @Harshitha2004 , thank you for your patience. We’ve checked with the concerned team, and your refund has been initiated. As per the standard process, it may take 5–7 working days for the amount to be credited back to your source account. We truly appreciate your understanding and will keep you upd…

Hello Nithin 5-7 days is too long and as i said before the remittance process itself hasn’t started. Also since it’s a upi refund i don’t know what is taking so long.

Transactions and Refunds on Niyo Cards

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Nith_In (Nithin M Kuriakose) October 4, 2025, 6:44am 1092

Hi @Harshitha2004,

Welcome to the Niyo Community!

We apologize for the delay you’re facing with your refund. We completely understand how important this is for you. Please allow us some time to get this checked and assist you further.

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