We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Its been 20 days and bank hasn’t given any assurances yet. I had shared all the requirements such as customer dispute form and cyber complaint immediately as per RBI guidelines. I am really worried with so much money in stake. Pls help.
We completely understand the urgency and the importance of this matter to you. We are currently coordinating with the bank to get clarity on the status of your case. Kindly allow us some more time to follow up and have this thoroughly checked. We will keep you updated as soon as we have any information.
We understand your concern. Since you’ve raised this directly with the bank, we don’t have access to check it at our end. For us to follow up on your behalf, please write to us at global.escalation@goniyo.com with the ticket ID generated from Niyo. We’ll then escalate it to the bank right away. Thank you for your understanding.
I have activated my Niyo global SBM debit card and even made trial transaction which was successful.
However I am not able to make transaction in Oman currency. Have checked all the things on app and all the limits and checks are activated.
The transacation I was trying to make was to Bank of Muscat.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
We tried calling you but unfortunately couldn’t connect. As per the confirmation received from the bank, the refund for the specified transaction is expected to be credited within T+8 working days. We request you to kindly confirm if the refund has been credited so that we can assist you accordingly.
Thank you for your valuable time on the call, @karteek_kala. As discussed, since your trial transaction for the particular currency was successful, you’re all set to proceed with your transactions. In case you face any issues, please share a screenshot of the error at global.escalation@goniyo.com so we can get it checked and resolve it promptly.
Thank you for the confirmation! We truly appreciate your patience and cooperation throughout the process. If you need any further assistance, please feel free to write back — we’re here to help. Take care!
Thank you for your time on the call, @karteek_kala. We’re glad to know that your card is working smoothly for international transactions in Oman. Should you face any issues, please don’t hesitate to reach out—we’ll be happy to check and resolve it right away.
Wishing you a hassle-free experience on your travels!
Hello i started international transfer on oct 1 and the remittance was not yet started. Then i initiated refund as the transfer was taking too long. They said they have refunded via upi and it says the amount hasbeen credited to my account but i didn’t receive money yet. Since the remittance wasn’t started and the amount was in niyo forex itself i don’t know what taking so long to refund.
Here is the refund id - REMREFUNDMGAGJPDX8E
Since i am a student and want to send my rent atleast i need my money to send via other ways.
We apologize for the delay you’re facing with your refund. We completely understand how important this is for you. Please allow us some time to get this checked and assist you further.
Hi @Harshitha2004, thank you for your patience. We’ve checked with the concerned team, and your refund has been initiated. As per the standard process, it may take 5–7 working days for the amount to be credited back to your source account. We truly appreciate your understanding and will keep you updated with any progress.
Hello Nithin 5-7 days is too long and as i said before the remittance process itself hasn’t started. Also since it’s a upi refund i don’t know what is taking so long.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We tried calling you but couldn’t connect. Could you please confirm if the amount has been credited to your account? If not, we request you to wait for 24–48 hours for the credit to reflect. In case of any further delay, please feel free to revert — we’re always here to help!
Since you’ve raised this directly with the bank, we don’t have access to check it at our end. For us to follow up on your behalf, please write to us at 
We’ll then escalate it to the bank right away. Thank you for your understanding.
We truly appreciate your patience and cooperation throughout the process. 
