Transactions and Refunds on Niyo Cards

I was in US last month and I booked rental cars twice using Niyo Global. First Deposit Refund came after 40 days, when I raised the issue here on community and for the second I have waited more than 40 days and it’s still not credited. I mailed Niyo but they think that it’s the first case and have sent me mail that it’s resolved. Please help me. Attaching my payment screenshot.