The niyo global app is getting stuck at the CKYC 5-sec video

Hi Team,
I’m trying to create my niyo global account as I will be moving abroad for high education. However, it is getting stuck at CKYC. Everything it asks me for a 5-sec video but then freezes and does nothing. I want to complete all the formalities at the earliest. Quick response would be highly appreciated.

Hi @Pulkit_Karnawat, Welcome to our community!

Not to worry we are here to help you out. Please uninstall and reinstall it and try onboarding. If in case the issue persists kindly write to us at our team will be happy to assist you better. Thank you!

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It does not work. The 40 seconds timer lapse and then the screen goes back to ckyc requirement page.

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Hi @Pulkit_Karnawat, not to worry we are here to help you out. Kindly write to us at our team will be happy to assist you better.

Hi Manish, the issue is not yet resolved. As suggested, I even reached out at the email mentioned by you. It has already been 4 days and i am yet not able to create my account at Niyo.

Let me know if i can get some solution or should I drop the plan of taking Niyo.

Hey @Pulkit_Karnawat, sorry for the delay in response. Could you please try doing this 5-second video from a different device? If the issue still persists kindly let us know we will take it up further.

Hi Deepak, I’m going through the same problem. Can you help me?

Worked like a butter

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Can you tel me how it got resolved?

I am having the same issue of the KYC 5 second video does not work every time I try to make a 5 second video. Please help

Hey @KaMaL_Rai! We’d request you try completing the onboarding on a different mobile/handset device and check if you are able to proceed further. If any facing an issue, kindly reach out to our live chat support through the app.


Ok will do that for sure lets se if works. Thanks Bro for the response

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