I have reached a stage in sign up process where it asks me to record a 5 Seconds video for verification. The verification just doesn’t happen. I click on take video, show my face and keep blinking, after the timeout either it says something went wrong, try again later or nothing happens and I am ret…

Hey @subhashissuara ! Welcome to Niyo Community! This shouldn’t have happened. We’d like to have a closer look into it. It would be great if you can inbox us your registered contact details (mobile or email id). Sharing a relevant error screenshot may help us to understand better. Alternatively, you…

Hey @Deepak Thank you so much for the quick response! Can you tell me how I can inbox you guys the details? I am unable to find any message icon. Thank you

@subhashissuara I have sent you a message. You can reply and share the details.

Hey @subhashissuara ! Your account has been created successfully. We believe that you were able to access your account through the Niyo SBM app. For any help, reach out to our live chat support and we are happy to help. Regards,

Hey there, can anyone help me with the video kyc? I’m not getting the link from the bank.

5 Seconds Video KYC Verification

Support & Troubleshooting

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5 Seconds Video KYC Verification

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