Tcs dedication not refunded in 24hrs

Its been 24hrs and the amount is not refunded yet, as per the terms and conditions it should be 4-5 hrs right?
I made only one txn of 5.8 Lakh and the total usage is 5.8 Lakh + 20% tcs deduction on it, still the total is 6.8Lakh and it is below 7 Lakh as per the terms and conditions
Can someone help me on this?

Hi Vasanth,

I apologize for any inconvenience caused.

Kindly send an email to global@goniyo.com, detailing the issue you’re facing. Our dedicated team will promptly check and provide you with an update at the earliest.

Thank you for your cooperation.