Hey i deposited to Niyo Global Sbm bank
I made transaction of 5,20,000 yesterday afternoon around 2.30 pm using RTGS
Amount as not been reflected yet.
Could anyone please help?
As amount is big and i need to pay my tution fees
Hey @Karangada! Welcome to Niyo Community!
Inconvenience regretted! As we checked, the funds are not credited to your account. You may receive a refund to your source account within 2-3 business days. Therefore, we kindly request you to wait until then. If you do not receive the refund, you may reach out to our team. The ticket number for 1424754.
Regards,
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Can you please update???
Hey @Karangada! Our team have already escalated to the bank for further investigation and is following up with them constantly. We kindly request you to allow us some more time. We’ll update the status to you of your ticket 1424754.
Regards,
I got my refund yesterday.
But my funds were on hold with you guys for 3 days, which is not legal i guess as per RBI
Please give clarification!
Hey @Karangada! Inconvenience regretted! Usually, the funds should get credited on the same day of your transaction. Unfortunately, the transaction was not successful in your case, and we aren’t sure about the reason for it. This has been highlighted to the bank for further investigation. If have any more information on this, we’ll keep you informed.
Regards,
I tried adding money into my SBM using Niyo global app “add money” on 20th Mar at 7:58 AM for 20k through UPI transaction. My HDFC account got debited for the same amount, however NIyo global didn’t credited my SBM account. The money has been missing for 48 hrs now and there is standard response from customer agent is that they understand my situation and trying to get the money.
Hi @NIYOCOMM20250321SP7F,
Welcome to the Niyo Community! 
We regret to hear that your added funds are not reflecting in your SBM account. Rest assured, your funds are safe, and we will reach out to you shortly to assist further. We are actively checking this to ensure the amount gets credited at the earliest. We appreciate your patience and understanding.
@SuryaK.inc I have been hearing this from you from past 48 hours. Please arrange a call explaining the situation and when my money will be reversed?
Hi @NIYOCOMM20250321SP7F,
We understand your concern. Please allow us some time to check your details and get back to you.
Hi @NIYOCOMM20250321SP7F.
We tried calling you at 96xxxx000, but the number was switched off. 
Your Rs.20,000 transaction to SBM Bank failed, and the refund was successfully initiated on March 20, 2025. It should reflect in your remitter bank within 5-7 working days from the date of the transaction—please check your statement.
We’ve also raised a ticket (ID: 124411) for sharing refund updates via email. Appreciate your patience! 
