Aadhaar and Pan Card name mismatch

Support & Troubleshooting
1

Hi- I was trying to create a Niyo Global account and get the Niyo global Equitas card. However, in the app after entering my details, I get the message that names in PAN and aadhar don’t match.

Can someone please offer a solution?

2

Hi Ashay,

Kindly write to us on global@goniyo.com. Our team will get in touch with you and assist you accordingly.

Thanks

3

Dear Niyo Global Support Team,

I am writing to request assistance with my Niyo Global credit card application, which has been blocked during the onboarding process due to a name mismatch error between my official documents.

I ensured all details were entered accurately, but my application is currently stuck because my registered name on my PAN card does not perfectly align with the structural formatting of my Aadhaar card / Passport.

Because the app has locked my onboarding screen, I am unable to proceed or edit any details manually. To help your team verify my identity and manually process or reset my application, I have attached clear copies of my officially issued identification.

My Registered Details:

4

Hey @Vishnu_AV

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything. :star:

5

Hey @Vishnu_AV

We appreciate your time over the call. As discussed, we would like to inform you that the issue has been forwarded to the concerned team for further review, and we will ensure to keep you updated on any further developments.

We request your patience and understanding until then.