Hi Azim! Kindly allow us an opportunity to get this checked and get back to you.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything .
We appreciate your time on the call today. We are happy to confirm that your PAN, DOB, and passport have all been verified, and your app is ready to use! Please let us know if everything is working smoothly on your end.
Please feel free to reach out if you have any further concerns. You can also connect with us via our 24/7 in-app live chat or email us at global@goniyo.com. We’ll be happy to assist!
I am trying to open a Niyo Global account for an upcoming international trip, but my onboarding has been completely blocked and my account is restricted due to a PAN verification failure.
I have already reached out via email but have not received a resolution yet. I am posting here hoping to get this escalated and manually verified by a team member.
Support Ticket ID :#697788
The Issue:
During the verification step, the app encountered an error verifying my PAN card details and has restricted my profile. My physical PAN card is completely valid, and the name details closely match my Aadhaar card.
Could an admin or support executive please reach out to me, so I can share my documents and get this verified manually?
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Tried applying for Niyo SBM Debit card. App asked me for Passport File no, it could not verify and after few try, I have been blocked with Passport Trial Limit Exceeded: The Niyo app has hard-blocked automated onboarding after multiple validation attempts. I can’t get any support. I can’t even send an email to Onb-global@goniyo.comglobal@goniyo.com with the error attachment.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for taking the time to speak with us over the call today.
We sincerely apologize for the inconvenience caused to you. As discussed, could you please share a complete screen recording of the issue here or directly under ticket #720175? Once received, we will look into this and update you at the earliest.
