Thank you for sharing this @Aditya_Jenkins. We have received a confirmation from the DCB bank that the email id has been updated on their records. We have now escalated this to the internal team to get this updated.
We will keep you posted as soon as we receive an update. Appreciate your patience and understanding on this.
Thanks team and special mention to mr. Nithin as he handled the matter on priority and ensured it gets done soon. I can confirm that my email id has been updated over the app.
Hey @Aditya_Jenkins, thank you for confirming that the email ID has been updated in the Niyo app. Weāre glad we could assist you and resolve your issue. If you need any further assistance, feel free to reach out to us via our 24/7 live in-app chat or email us at global.escalation@goniyo.com. Weāre always here to help!
Thank you for providing such a clear and detailed explanation of the steps to change the registered Niyo mobile number by contacting support through the app or helpdesk. Your guidance on securely updating the number is spot-on and greatly appreciated.
We understand your concern! Kindly allow us a window to connect with you for further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Thank you for writing in! To change your registered mobile number, please first update it with the respective bank linked to your Niyo account.
Steps to follow:
Please ensure your mobile number/email is updated with all linked bank accounts (SBM / DCB) associated with Niyo.
Once the update is completed at the bank level, kindly share the confirmation email received from the bank with us. Weāll then update your details in the Niyo app from our end.
How to update at the bank level:
SBM Bank
Please contact the bank directly: 18002099335 customercare@sbmbank.co.in
Or write to us at global@goniyo.com, and weāll help coordinate.
DCB Bank Call IVR: 040 68157777 / 022 6899 7777
For mobile number change: Use any DCB ATM or visit the nearest branch.
For email ID change: Please contact the branch.
Once done, just share the confirmation with us here and weāll take it forward. Weāre happy to help!