Thank you for sharing this @Aditya_Jenkins. We have received a confirmation from the DCB bank that the email id has been updated on their records. We have now escalated this to the internal team to get this updated.
We will keep you posted as soon as we receive an update. Appreciate your patience and understanding on this.
Thanks team and special mention to mr. Nithin as he handled the matter on priority and ensured it gets done soon. I can confirm that my email id has been updated over the app.
Hey @Aditya_Jenkins, thank you for confirming that the email ID has been updated in the Niyo app. Weâre glad we could assist you and resolve your issue. If you need any further assistance, feel free to reach out to us via our 24/7 live in-app chat or email us at global.escalation@goniyo.com. Weâre always here to help!
To change your registered Niyo mobile number, contact Niyo support through the app or helpdesk. They will guide you to update your number securely.
Hey @saba8 ,
Thank you for providing such a clear and detailed explanation of the steps to change the registered Niyo mobile number by contacting support through the app or helpdesk. Your guidance on securely updating the number is spot-on and greatly appreciated.
How to change registered mobile num
ber
Hey @Vasharpathan
Welcome to the Niyo Community! 
We understand your concern! Kindly allow us a window to connect with you for further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything 
Hey @Vasharpathan
Thank you for writing in! To change your registered mobile number, please first update it with the respective bank linked to your Niyo account.
Steps to follow:
Please ensure your mobile number/email is updated with all linked bank accounts (SBM / DCB) associated with Niyo.
Once the update is completed at the bank level, kindly share the confirmation email received from the bank with us. Weâll then update your details in the Niyo app from our end.
How to update at the bank level:
SBM Bank
Please contact the bank directly:
18002099335
customercare@sbmbank.co.in
Or write to us at global@goniyo.com, and weâll help coordinate.
DCB Bank
Call IVR: 040 68157777 / 022 6899 7777
For mobile number change: Use any DCB ATM or visit the nearest branch.
For email ID change: Please contact the branch.
Once done, just share the confirmation with us here and weâll take it forward. Weâre happy to help! 
As I mentioned in the topic, I changed my mobile number for my DCB account it reflects on their end as I get my card payment OTPs on my new number but when I try to login with my new number the niyo app treats it as a new number and asks me to get new card and complete my kyc, I tried my previous number which recognizes as my account as my email works for login but It asks me to reset my passkey which is not possible as I donât have access to my previous mobile number.
Please me get back to the app I wanna change my card limits.
Hey @Aki1
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything
Hey @Aki1 !
We understand the issue youâre facing with accessing your account after the mobile number change. If you have already updated your new number in the bankâs record, kindly email us at global.escalation@goniyo.com along with the confirmation received from the bank regarding the successful mobile number update, and share with us the ticket ID here. We will make sure to look into the issue and assist you at the earliest.
My ticket number is 691410. I tried to change my number with niyo. Got it updated in my local dcb branch. Sent mail requesting sync to niyo. Didnât recieve a mail but checked online to see that the number changed if I refreshed. My number temporarily updated to the new number. After which I tried to login to niyo with my new number. Then the number in my old phone niyo interface changed back to my old number.
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Thank you for taking the time to speak with us today. As discussed, we have escalated your request to update your mobile number in Niyoâs records to the concerned team. We kindly request you to allow us some time to get this updated, and we will notify you as soon as the change is complete. We truly appreciate your patience and understanding
Thank you for your time over the call. As discussed, we are glad to inform you that your new mobile number has been updated in our records, so kindly log in using your new number and let us know if you face any issues.
Update : my number was updated and the issue has been resolved.
Special thanks to Nandishwar
Thank you for confirming that the issue has been resolved. Please feel free to reach out if you have any further concerns. You can also connect with us via our 24Ă7 in-app live chat or email us at âglobal@goniyo.comâ. Weâll be happy to assist! 
