Refunds not getting reflected

Niyo Product Niyo Support
1

Multiple redunds recieved as credit holds were released by vendors, but still not showing up in my DCB bank account.

These transactions were sone via Niyo global debit card, tied up with DCB bank.

Can you help sort this out, ASAP?

Ps: customer service chat is of no help, as they keep putting it back on vendor.

2

Hi,

Apologies for the inconvenience caused.

You can send your email to customercare@dcbbank.com and you can also CC it to niyoglobal@dcbbank.com for better assistance.

Let me know if you need further assistance.