No refund even after 15 days

I did an international transaction with DCB bank. Unfortunately I had to cancel the order. From vendor side they had completed the refund process. Its been 15 days, but still I didnt got refund into my DCB account. I even sent an email to and bank 3 days ago. But I didnt get any response yet.

Hi @Chinchu_Eldhos ,

Apologies for the inconvenience.

Could you please provide the ticket reference number? I will personally check on it and coordinate with our team to ensure the issue is resolved as quickly as possible.