Today I inserted my niyo card at a local store in Sweden for a payment of 1500 SEK, it took some time but after a while the transaction succeeded, however when I checked the app, I found that there were 4 deductions for the same amount.
When I checked the dealers banking transaction account at the store, I could only see one payment from my card.
Even my balance is not reflected correctly.
Attached below, transactions, receipt.
Hey @Arshad_Javeed! Welcome to Niyo Community!
We see that 4 transactions were processed with the merchant Lundabocker Lund SE for the amount of 11542.47 INR. All these transactions are showing as successful at our end. We kindly request you to connect with the merchant at the earliest to check if he has received these funds in their account. Kindly note that there are chances of auto refund for these transactions if the amount is not credited to the merchant. The refund may take up to 15 days. If the amount has been credited to the merchant’s account, please raise a refund request. If the merchant confirms that the funds were not credited to their account, please take a written confirmation for the same and share it with us at global@goniyo.com from your registered email mentioning the transaction details and we will investigate it from our end.
Regards,
Hi @Deepak , thank you for the reply.
I did check the transactions captured at the merchant, the list had only one transaction recorded for my card and no repeated transactions.
Is there a way to know if the transactions are under process for a refund?
Same thing happened with me today. 13 transactions of amount debited from my card, whereas i only made one tap and pay transaction from my end. What is the resolution to this
Hey @Arjun_Soota
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and asisst you further. We request your patience till then.
My ticket number is 2675844
Hey @Arjun_Soota
We appreciate your time on the call. 
As discussed, the issue has been escalated to the bank on priority, and we are diligently following up to ensure a resolution. 
Rest assured, we will keep you updated on any further developments. Thank you for your patience and understanding. 
HI, ANY UPDATE ON MY ISSUE ? My ticket number is 2675844
Hi Arjun, we are working with the bank team to resolve your multiple transaction-related concerns. Rest assured, your funds are safe 
. For added security, we recommend locking your DCB card via the app 
(but don’t block it).
Once the issue is resolved, you can unblock it 
. We’ll keep you updated as soon as we hear back from the bank. 
okay thanks for the update Preeti and Saraswathi. I will wait for your response.
Sure. Appreciate your patience and trust.
Arjun, I’ve escalated the issue to the bank team and prioritized it. Please allow until tomorrow for this to be resolved. Thank you for your patience.
Hi @Preeti @saraswathi.r any update on my complaint? It was to be resolved today. Reference number for this request is CS1545697 in DCB bank
hi @saraswathi.r waiting for the reply here. Thanks
Hey @Arjun_Soota
We appreciate your time on the call. We would like to inform you that the issue has been escalated to the bank and is expected to be resolved by 2025-02-14. Rest assured, we are closely following up with the bank and will keep you updated on further developments.
In the meantime, we request you to wait for 2 days for the auto-refund to be credited to your account. Should there be any delay, we will promptly take the matter forward. Thank you for your patience and understanding.
hi @saraswathi.r there has been no refund yet. please check
Hey @Arjun_Soota
We sincerely regret the delay. As confirmed by the bank, the status of the disputed transactions have been successfully “processed”, which is why the auto-refund has not been credited. The issue has been escalated for further investigation, with an expected resolution date of February 14th, 2025.
Rest assured, we are in continuous contact with the bank to prioritize this matter and will keep you updated on any developments. We kindly request your patience and cooperation until then. Thank you for understanding.
Hi @saraswathi.r and @Preeti
I got the notification from DCB bank today that the amount has been credited back to my account, thanks for all the help. Really appreciate your support here and over call as well.
Just one suggestion from my end please enable whatsapp calling or enable global toll free numbers for support, as people don’t have unlimited international roaming on foreign trips.
Hi @Arjun_Soota,
We’re glad to hear that the amount has been credited back to your account, and we truly appreciate your kind words. Your feedback and trust mean a lot to us!
We also completely understand your suggestion regarding WhatsApp calling and toll-free numbers. It’s a great idea, and we’ll make sure to pass it along to the team for consideration. We’re always looking for ways to improve and make your experience even better.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to support you!
