Refund taking too much time on niyo

Niyo Product Niyo Support
1

Hi,
I have to receive close to 300 usd of refund amount but DCB Bank is not crediting refund. I have contacted customer care multiple times. The merchant has already processed the refund on their end. Please help as my money is stuck and there is no way to get it back with their pathetic customer service

1 Like
2

Hi Maitri,

I apologize for the inconvenience.

Please send an email to global@goniyo.com with the transaction details. Our team will investigate and provide you with an update accordingly.

Thank you.

3

Facing a similar issue

1 Like
4

I already sent email but got a reply that this issue is on DCB Bank. And DCB customer care is not doing anything. Can you confirm again on the email address ?

5

Hi Maitri,

You can send your email to customercare@dcbbank.com and you can also CC it to niyoglobal@dcbbank.com for better assistance.

Hope this helps! Let me know if you need further assistance.