No refund received even after 15 days

This is in reference to my transactions of 300 SGD on 29 July 2022 that was supposed to be refunded. As per the other bank, they have done the refund from their side but i have not received it in my bank account. They asked me to contact my bank. 060302/221006505417/00000000/ POSISS/POPULAR RENT A . This is the transaction id. It’s been more than 15 days and still i haven’t got any refund and didn’t hear anything from your service team.

Hey @NishantY

Warm welcome to our Niyo community :slightly_smiling_face:

We’re yet to receive the settlement. We request you to get a settlement confirmation from the merchant, so we can take this up with the bank and duly address your concern. As per the standard international refund timeline in 15 working days for auto refund. Worry not, once you share the confirmation, we’ll pitch in for you.

Gracias,
Ranjith M

Hi Rajnith
I contacted the merchant and as per them, the amount was put on hold as security and was released the next day i.e. on 30 July by their bank. I asked them to provide me some confirmation and they said that it is not possible for them because the amount was not credited to the merchant it was just placed on hold. I am attaching the screenshot that my merchant provided me after contacting their bank.