Hey @omg_Gaming
We appreciate your time on the call. We’re glad to inform you that the issue has been resolved, and you should now be able to continue your onboarding journey smoothly. If you need any further assistance, please feel free to write back—we’re here to help. Thank you for your patience and cooperation.
Thanks for solving my issue
Hey @omg_Gaming
Thank you for the confirmation. We appreciate your patience and cooperation in this regard. Should you need any further help, please feel free to write back. We’re here to help.
Suppose if I close my account can I open a new account with same pan again? I know I cannot open with same number but what about same pan but different no.?
Hey @ZONIFY ,
Welcome to the Niyo Community! 
Thank you for writing in! We understand your concern and please be informed that as this is a fully digital account, onboarding can be completed only once using your KYC documents (including your PAN). So, even if you use a different mobile number, a new account cannot be created again with the same PAN.
If you need any further clarification or assistance, kindly write to us at onb-global@goniyo.com and our team will be happy to help you. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
My niyo global account linked my mobile number and my email ID a***********@gmail.com, is link to wrong PAN card number, so I cannot open my DCB bank account. I would like to change my PAN card number and the name associated with it. It shows I am attaching the Concerned screenshots.
Hey @Aryan3 ,
Welcome to the Niyo Community!
We understand your concern. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything
Thank you for your time over the call, @Aryan3. As discussed, we request you to please share a screen recording of the error with us at global.escalation@goniyo.com so we can review the issue promptly and assist you at the earliest. We appreciate your kind understanding in the meantime.
Dear Sir Niyo registration failed due to pan card fetching issue kindly help with us to register the new forex card
Hi @Manivel,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi @Manivel,
Thank you for your time over the call.
As discussed, please note that your PAN verification has not been completed because the attempt limits have been exceeded. Not to worry; you can share a screenshot of the error from the app to global.escalation@goniyo.com from your registered email ID.
Once we receive it, we will raise the issue with the concerned team to get this sorted for you at the earliest.
Appreciate your patience and understanding on this.
Hello i am facing Pan card issues upon sign up , i have then run out of trials due to it not recognizing my pan card name. and my access has been blocked due to failed verification attempts
what should i do?
Hey @MaX
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @MaX
We tried reaching you over the call, but unfortunately, we were unable to connect. We would like to inform you that the issue has been forwarded to the concerned team for further review, and we will ensure to keep you updated on any further developments.
We request your patience and understanding untill then.
Hey @MaX
We appreciate your time over the call 
As discussed, we’re glad to inform you that the issue has now been resolved. Kindly take a moment to check and confirm the same from your end. 
Should you require any further assistance, please feel free to write back — we’re always here to help 
Take care! 
My issue has been resolved
Hey @MaX,
Thank you for the confirmation that the issue is resolved. We are glad that we were able to assist you with your issue. If you need any further assistance, feel free to write back to us, or you can also reach out via our 24/7 live in-app chat support or email us at “global@goniyo.com”. We are always here to help!
Hey @Shubham_Kumar5
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Thank you for reaching out to us. We tried connecting with you over a call, but unfortunately, we could not get through.
We can see that your PAN and Passport verification were successful. However, your Video KYC (VKYC) was rejected by DCB Bank due to an incorrect occupation selection. Because account creation is a one-time registration process and it has failed from the bank’s end, we regret to inform you that it is no longer possible to create an online account with DCB Bank.
If you would still like to open an account with them, you can locate your nearest physical branch here: Find the Nearest DCB Bank Branches & ATMs
Alternatively, you can try creating an online account with our partner SBM Bank, which offers similar features and benefits. Thank you for your understanding.
