Initially during the onboarding process my pan card and aadhar card name was not matching. Now I got my pan card name changed…Even after changing the name I’m not able to proceed ahead… Can u please reset my earlier details and take the updated name instead. Can u please help me in creating an accou…

Hi @saraswathi.r I have sent an email with the screen recording. The ticket number is 236373.

Hi @Rishith_Sadashiv_T_N , Thank you for sharing the ticket ID. We will get this checked with the concerned team and get back to you with an update. Appreciate your understanding on this.

Hello @Nith_In , Is there any update on this issue?

Thank you for your valuable time on the call, @Rishith_Sadashiv_T_N . As discussed, please clear your app cache and storage from your phone settings, then uninstall and reinstall the application before retrying the onboarding process. If you still face any issues, feel free to reach out to us—we’ll b…

I have entered the correct aadhar number but it’s showing invalid aadhar number. What will I do? Help me.

Hi @varsharani_dalai , Thank you for your time on the call. We’re delighted to hear that your account has been created and your card has been ordered successfully. Your patience and cooperation mean a lot to us. Happy Banking!

Thank you , the issue has been resolved already.

@varsharani_dalai , that’s great to hear! We’re glad everything is sorted. Wishing you a seamless journey with Niyo ahead.

The issue has been resolved, I am able to login to the app now. Thank you very much for your help @Nith_In .

Onboarding with Niyo DCB Bank || Issue with account creation

Help

Nith_In (Nithin M Kuriakose) September 11, 2025, 5:39am 105

Hi @varsharani_dalai,

Welcome to the Niyo Community!

We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.

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Onboarding with Niyo DCB Bank || Issue with account creation

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