Hi, I am using niyo global credit card. The OTPs for transaction are not being received in mobile. However, the txn OTPs are coming on email.
Also, all other OTPs like login, bank transfers etc are being received on phone. The issue is with just credit card txn OTPs. I have followed up with support team for many days but no help yet.
Is there anyone else facing same issue? If yes, how did you resolve it?
Hi Ankur,
Could you share with me the reference ticket number. So that I can follow up and check and revert you accordingly.
Thanks
OTP not receiving on email for credit card transactions
Hi @situguptakathari,
Welcome to the Niyo Community! 
We regret to hear that you are not receiving OTPs for your Credit card transactions. We will get in touch with you shortly to assist you. 
We appreciate your patience.
Hi @situguptakathari,
We tried calling you at 773xxxx229 but couldn’t connect. We acknowledge your concern regarding the OTP issue and will have this checked and will update you here shortly. 
If you have an alternate number, please share it with us via DM 
by just clicking on my Profile icon > ‘Message’ option. We appreciate your understanding. 
Hi @situguptakathari,
We request you to retry the transaction, and you should receive OTPs on both your registered mobile number and email ID. Kindly check your spam/junk folders as well. Please confirm here if you are receiving the OTPs, or if you face any issues, feel free to reach out to us.
Hi Surya
I tried new transcation with my credit card but didn’t receive the OTP. I am currently in Malasiya, so i can not access the Otp on my phone. I need OTP on email in order to compete the transcation.
I have verified in the spam and junk folder. There is no mail from Niyo.
Hi @situguptakathari,
We regret to hear that you are still facing OTP issues. The OTP will be from ‘SBM Bank India’. Kindly confirm whether you are using the credit card ending with “78” or “40.” Please note that the card ending with “40” has been blocked, and the new card “78” has been used successfully for online transactions recently by you. 
If you are using the new card number ending with “78”, please let us know the online platform merchant name where you are trying to use your new virtual credit card.
Hi Surya
Trying with active credit card only which is ends with 78
Also attaching the screenshot of merchant name with transaction details.
It’s happening with domestic and international transaction both.
Thanks
Situ
Hi @situguptakathari
Thank you for sharing the requested details. We have escalated your issue to the relevant team and will get back to you as soon as possible with an update. We appreciate your patience and understanding.
