Card Txn OTPs not receiving on phone

Support & Troubleshooting
1

Hi, I am using niyo global credit card. The OTPs for transaction are not being received in mobile. However, the txn OTPs are coming on email.

Also, all other OTPs like login, bank transfers etc are being received on phone. The issue is with just credit card txn OTPs. I have followed up with support team for many days but no help yet.

Is there anyone else facing same issue? If yes, how did you resolve it?

2

Hi Ankur,

Could you share with me the reference ticket number. So that I can follow up and check and revert you accordingly.

Thanks