Hi @Nith_In I tried now, it worked. Thank you for your assistance and help!
Hey @Vrunali_Rane
Thank you for confirmation. Should you require any further assistance, please feel free to write back. We’re here to help. Take care!
I had the same issue and it turned out the OTPs were going to my spam folder. Also, double-check that your email ID is entered correctly in the app settings.
Hey @Sikuoshi
Thank you for sharing your insights — this is really helpful for other users too. You’re right, sometimes OTPs can land in the spam folder, and it’s always good to double-check that the email ID entered in the app is correct. Glad to know this works! 
If anyone still faces issues, feel free to reach out to us at global.escalation@goniyo.com — we’re always here to help! 
I faced something similar earlier, and weirdly enough, the OTPs started coming through after I cleared my inbox and checked my spam folder again. Also, I noticed one time my cloud auto dialer was interfering with incoming messages—turned that off and it helped. Might be worth checking if any apps are acting up in the background like that.
Hey @Sikuoshi
Thanks a lot for sharing your experience and insights — that’s really helpful! 
We truly appreciate you taking the time to share what worked for you. This could definitely help other users facing similar issues, and we’ve shared your input with the Niyo Community so it can reach and assist more members. 
