Amount debited but Transaction failed!! WHAT TO DO?!?!

Hi I tried to pay my Hostel rent in UK via Niyo Global Card!. But the transaction got failed for some reason and my money got debited!! Inhave attached the transaction details below!. Please refund the amount as fast as possible since I have to pay my rent by Sept 3rd. I had trusted NiyoGlobal but!!. Please help me here!!!

Hey @astra! Welcome to Niyo Community!

We are sorry about this instance. If the amount has been deducted for a failed transaction, an auto refund shall be processed within 15 business days, and we kindly request you to wait until then. If you do not receive the refund in the given timeframe, feel free to connect with our live chat support through the Niyo SBM app or write to us at from your registered email and we’ll help you with it.