How many time you take send DD
It takes up to 15 days for the DD to reach your communication address after account closure 
. For further clarity, please contact the customer care number provided above 
. Thank you! 
Hello Team,
How can it be reopened?
Is there any way we can change the address as I am working in bangalore now
But please explain me if the pin code is expiring the bank should send the pre notice right?
To acknowledge our deposits
Is this bank a scam that money is suddenly debited and account closed because I saw many reviews like this and many of them lost like 5k pluse money.
Regards
Rugveda
Hi @RUGVEDA_K_K,
We completely understand your concerns and sincerely apologize for the inconvenience caused.
To get further clarification regarding your account closure, we kindly suggest reaching out to Equitas Bank directly. Unfortunately, we do not have visibility into the specifics of account closures, as these actions are taken by the bank according to their policies.
Please feel free to contact the Equitas Bank team at customerservice@equitasbank.com or by calling 1800 103 1222 (Mon-Fri, 9 AM to 6 PM). You can also connect with their team via WhatsApp at 8122 483 766 for further assistance.
We truly appreciate your patience and understanding!
I have an account in your bank with registered mobile number :9656236276
email id : abhinandh.night@gmail.com
Customer id :12695669
Suddenly today I receive a mail that my account status is closed. Why it closed? I have around 457 money in my account.
Why did my account got closed?
If the bank was planning to close the account why didn’t the bank notice me earlier?
Also where is the debited money transferred to ?
Hey @Abhinandh_B
Welcome to the Niyo Community! 
We sincerely apologize for any inconvenience caused by the sudden A/C closure by Equitas Bank 
. This shouldn’t have happened, but it’s due to a non-serviceable PIN code 
. The bank should’ve sent you an email 
. Your balance will be sent as DD to your address 
.
For help, email customerservice@equitasbank.com 
or call 1800 103 1222 (Mon-Fri, 9am-6pm) . You can also reach them on WhatsApp at 8122483766 
.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
18001031222, no option to talk any exicutive, no reply of mail
how we can contact bank help center,
Jagsir, we suggest you contact them through their WhatsApp support number.
Whatsapp is virtual chat , nobody their to take call or chat, virtual chat send fixed option only , not understand concern
Jagsir, we absolutely understand your distress here. Please reach us via email at niyox.escalations@goniyo.com using your registered email and the team will guide you further.
Hello sir my niyo savings bank has been freez by cyber cell from last 6 months. Cyber cell are not replying and messaging. Can u please tell is there any alternative oftion to unfreeze my account. Please sir I love this bank .
Hey @NIYOCOMM2024122301DL
Welcome to the Niyo Community!
We’re sorry to hear that! For the best assistance, please reach out to Equitas Bank at customerservice@equitasbank.com or call 1800 103 1222 (Monday to Friday, 9 AM - 6 PM) . You can also connect with the team via WhatsApp at 8122483766 . They will be happy to assist you better!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hi I’m Sahil, and I’m also a customer with your bank and i got the same account closed message and my 16105 rupees got deducted from my account. Please treat this as an urgent matter and resolve as soon as possible as many of us are affected by this mishap
1 Like
Im facing the same issue, my account had more that 60k and the account is now showing closed. I have my EMIs getting debited in 3 days. I cannot call the helpline as there is a 30+ min wait, and the calls gets hanged up automatically within 10 mins.
Help!
Ticket Number 2676980
Hey @Sahil_Tomar
Welcome to the Niyo Community!
We sincerely apologize for any inconvenience caused by the sudden closure of your account with Equitas Bank . This was due to a non-serviceable PIN code 
. You should have received a prior email on your registered ID . The remaining balance will be sent to your communication address as DD 
.
For further assistance, kindly reach out to customerservice@equitasbank.com or call 1800 103 1222 (Mon-Fri, 9am-6pm) . You can also connect with the Equitas team via WhatsApp at 8122483766 
. Thank you for your understanding! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey @Anees_Bhan
Welcome to the Niyo Community!
We sincerely apologize for any inconvenience caused by the sudden closure of your account with Equitas Bank . This was due to a non-serviceable PIN code . You should have received a prior email on your registered ID . The remaining balance will be sent to your communication address as DD .
For further assistance, kindly reach out to customerservice@equitasbank.com or call 1800 103 1222 (Mon-Fri, 9am-6pm) . You can also connect with the Equitas team via WhatsApp at 8122483766 . Thank you for your understanding!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Today my account has been debited and afterward my account was closed. I had about 11000 rs in the account. I only received a message of the amount debited but to where ? I don’t know . I am not able to contact the customer care right now.
1 Like
Hey @Manish7
Welcome to the Niyo Community!
We sincerely apologize for any inconvenience caused by the sudden closure of your account with Equitas Bank . This was due to a non-serviceable PIN code . You should have received a prior email on your registered ID . The remaining balance will be sent to your communication address as DD .
For further assistance, kindly reach out to customerservice@equitasbank.com or call 1800 103 1222 (Mon-Fri, 9am-6pm) . You can also connect with the Equitas team via WhatsApp at 8122483766 . Thank you for your understanding!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
I haven’t received any email regarding this till now
We recommend reaching out to the bank using the contact details shared above, as they are the right authority to assist you further . We appreciate your understanding .
