Refund My Account Balance & If possible to Reopen or Active Account

Support & Troubleshooting Help
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1

I have an account in Equitas Niyo bank my customer ID 10679367 and my account number 100028321344 with registered mobile number +9170018-51194 and email id br.roy199@gmail.com.

Suddenly today 19.07.2024 at 7:56 Pm I receive a mail that my account status is closed. Why it closed I don’t know ? I have around 8,888 money in my account. Please reactivate my account as soon as possible as all my money is in this account. Please do the needful.

1 Like
2

Hi @Bijoy_roy,

Welcome to the Niyo Community! :star2:

We regret to inform you that your account with Equitas Bank may have been closed for the following reasons:

  • Your residential area’s pin code is marked as non-serviceable.
  • Your Total Relationship Value (including Fixed Deposits, Recurring Deposits, and Savings Account balance) with the bank is below INR 1000.

For any queries or assistance, please reach out directly to Equitas Bank at customerservice@equitasbank.com or call them at 18001031222 (Monday to Friday, 9 AM to 6 PM).

To ensure your banking needs are met, we recommend exploring a Niyo DCB account, which offers a host of compelling features:

  • Zero forex markup on all international transactions.
  • Enjoy free international lounge access* and ATM withdrawals*.
  • Earn up to 8% p.a. with quarterly interest payouts on your savings.
  • Experience a transparent and hassle-free banking service tailored to meet your financial goals.

We appreciate your understanding in this matter. Feel free to discover how Niyo DCB can provide a seamless banking solution that aligns perfectly with your needs.

3

Same issue with me.
Without any confirmation the bank account was closed at least the email that was sent from the bank’s end should have been marked as “important”. Pathetic customer service, no proper response or on time response have to wait hours just to connect on the call with customer support.

My funds have been debited automatically and even my communication address is the old one. When i inform the support regarding this they just tell to drop a mail because they cant help on call… i did that too. I have dropped a mail as well its been 3 days no reply. I want my money back thats it. Or im gonna take police to the bank and lodge a complaint.

Either of you guys solve it.

4

Hi @Shazia1,

Welcome to the Niyo Community! :hugs:

We sincerely apologize for the inconvenience and challenges you’ve experienced. We completely understand your concerns, especially regarding the issues with your account closure. Since you’ve already emailed, we recommend following up with Equitas Bank’s customer support team at customerservice@equitasbank.com or reaching out via WhatsApp at 8122 483 766 for quicker assistance.

Thank you for your patience, and we truly appreciate your understanding as they work to resolve this for you.

5

Im not able to get help from your whatsapp number as its saying that it is only for the customers who have an account😒. As if i was the one who closed my bank account. No response on the email also. What is this? Are banks supposed to behave in this particularly way?.. pls try to help me out here sir.

6

Hi Shazia, we completely understand your frustration, and we’re really sorry for the inconvenience. However, for further assistance, we kindly recommend reaching out to Equitas Bank directly, as they will be able to guide you further. Please contact them on their toll free number at 1800 103 1222 (Monday to Friday, 9 AM to 6 PM).


Thank you for your understanding! :pray: