I received an email from Niyo Global Equitas Bank stating my account is going to be closed suddenly stating “We regret to inform you that we are constrained to close your savings account as your pincode location is in a non-serviceable area. The account will be closed on 15-11-2024.”
I have never asked or request an account closure. I am currently abroad and due to this I will be having a huge setback with my finances. I will highly appreciate if someone can help me regarding this and can help me with an alternative to resolve the issue.
We sincerely regret the inconvenience caused by the unexpected closure of your account. We understand the importance of uninterrupted financial services, especially while you are abroad. The closure of your account is due to non-serviceable PIN codes, which is a policy decision by the bank. We regret its impact on you.
Please be assured that your funds remain secure. For any further assistance, feel free to contact us at customerservice@equitasbank.com or call 1800 103 1222 (Mon-Fri, 9 am-6 pm).
Thank you for your reply. I hope your are doing well.
While I understand this unfortunate scenario, can you please suggest me an alternative way through which I can apply for a new Niyo Global Card maybe something which is associated with a different bank?
I would highly appreciate it if you could help me out regarding this as the current scenario makes me helpless to manage my funds.
We’re glad you’re interested in our global offerings! At Niyo, we provide two distinct products designed to give you a seamless international experience, both featuring zero markup fees and a wide range of benefits in Niyo Global App.
Niyo SBM Fixed Deposit Backed Secured Credit Card – This card allows you to enjoy international transactions with ease and added security. Backed by a fixed deposit, it provides flexibility and credit-building opportunities while offering all the perks of a traditional credit card.
Niyo DCB Debit Card & Niyo SBM Debit Card – Our popular debit cards give you access to global payments with no foreign exchange markup fees, along with a variety of travel-friendly features. It’s an excellent option for frequent travelers seeking convenience and cost savings abroad.
We encourage you to visit our website at https://goniyo.com/ to explore these products in more detail and choose the one that best suits your financial and travel needs.
@NarutoKun, Unfortunately, we currently cannot send Niyo cards internationally. However, you can order your card to your registered communication address, and then have it couriered to you by a family member or friend.
We appreciate your understanding, and if you have any further questions or need assistance, feel free to reach out!
Thank you for your reply. Unfortunately, I am unable to create my account through the app and it asks me to visit the branch with the documents to open my Niyo DCB Account.
Can you please suggest the best course of action regarding this since it is not possible for me to physically visit the branch and provide the documents?
Thank you so much for reaching out and sharing your concern. We truly appreciate your interest in our product .
It looks like the app is prompting you to visit the nearest branch due to some issues with your digital onboarding process with DCB Bank. No worries though! You can use DCB branch locate to find the nearest DCB branch and get your account created .
Once your account is successfully set up, we’ll be more than happy to help you sync it with the Niyo app . Thanks so much for your patience and understanding .
Thank you for your reply. I guess you haven’t read the entire thread of my post. Just to summarize, I am not currently in India and since my Niyo Global Equitas Bank has been closed stating “unservicable pincode” abruptly, I intend to create a Niyo DCB Account but unfortunately I am unable to do so since the app asks me to visit the branch.
Hence, I would like you to suggest me the best course of action since I am an international student and it is practically impossible for me to visit India to get my account opened in person.
Is it possible that you can reset the process for my kyc with DCB bank and then when I am in India, instead of physically visiting the bank, I can do it via the app itself since you stated there might be an issue with some issue related to “digital onboarding process with DCB Bank ” ? How do I re-do the entire process from scratch?
We regret to inform you that we are unable to reset the onboarding procedure from Niyo’s end, as the digital account creation and KYC process are managed entirely by DCB Bank.
As a way forward, we recommend visiting a nearby bank branch when you are in India to create an offline account. Once that is completed, please reach out to us via the live in-app chat team or email global.escalation@goniyo.com, and we will assist you in linking your account with the app.
You can enjoy using your card for your travels until November 14, 2024! If you have any questions or need assistance with your Equitas account, feel free to give them a call at 1800 103 1222 on working days between 9 AM and 6 PM. You can also reach out via email from your registered address at customerservice@equitasbank.com
You can connect with the Equitas team via Whatsapp 8122483766 for any assistance. Happy travels!
We’re sorry to hear about the hassle you faced with the sudden account block by Equitas Bank. You should have received an email on your registered ID explaining the situation from the bank team.
To get this sorted out, we recommend reaching out to their customer service at customerservice@equitasbank.com or calling 1800 103 1222, available Monday to Friday from 9 AM to 6 PM. You can also connect with the Equitas team via WhatsApp at 8122483766 for assistance. If you need anything else, just let us know!
Ok you are saying i am lieing to you.The call is not connecting and i am not able to talk your expert the bot is saying sorry unble talk to expert .no one is responding even bank managers also. I waiting for their response past 3days no one responding please help out.
Unfortunately, Hemanth, but for account-related concerns, you’ll need to reach out to the bank directly via call, email, or WhatsApp—whichever is most convenient for you. The blocking or unblocking of accounts is handled solely by Equitas Bank, so they are the best point of contact for assistance. Thank you for your understanding!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, orany other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore theTravel with Niyocategory for even more travel content!
the members here please help me I have just now recieved a mail from equitas that 2911
rs is debited from my account and my account status is closed, but I haven’t not done anything neither any kind of transaction not any kind of false link clicking nothing nothing then how where why my money is debited and how the account status automatically changed to account closed please help
We understand your concern regarding the closure of your Equitas Bank account. The account might have closed due to non-serviceable PIN codes or inactive accounts as per bank guidelines. Please note that any remaining account balance will be sent to your registered address via demand draft (DD) within 15 working days.
In the meantime, you can explore Niyo DCB, which offers a zero forex markup card along with a host of other benefits. Click the link to learn more: https://goniyo.com/
To gain the better insights regarding your account closure, we kindly request you to contact Equitas Bank. You may reach them at 1800 103 1222. Alternatively, you can email them from your registered email address at customerservice@equitasbank.com or connect via WhatsApp at 8122 483 766.
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. Thanks so much for your patience and understanding 
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how can i unblock it .can any one explain and help me out .
