Account Closure -- NiyoX Equitas SFB

Support & Troubleshooting
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1

I want to permanently close my bank account. I was told to login into equitas sfb website > go to menu> assisted services>account closure. But i am not able to see any option in service request. I have mailed both niyox and equitas customer care, but still not received any response

2

Hi @GKR,

Welcome to the Niyo Community! :raised_hands:

According to the latest update from Equitas Small Finance Bank, you’ll need to visit a physical branch to process your account closure request.

If visiting a branch isn’t feasible right now, you can contact Equitas Bank directly at 1800 103 1222, Monday to Friday, from 9 AM to 6 PM. The team can check if there are any alternative options for you.

Thank you for your patience and understanding. If you have any other questions or need further assistance, feel free to reach out.

3

If i want how can i close this nioyX equitas account online?

4

Hi @SHAIK_BABA_FAKRUDDIN ,

Welcome to the Niyo Community! :raised_hands:

We’re really sorry to hear that you’re considering closing your account with us :pensive:. Please allow us to assist you with the process:

:point_right: Unfortunately, the online closure of Equitas accounts isn’t possible at the moment.

:bulb: Here’s what you can do:
:one: Call Equitas Small Finance Bank Customer Support at :telephone_receiver: 1800 103 1222 during working hours (Monday to Saturday, 9 AM to 6 PM).
:two: Email their team at :e-mail: customerservice@equitasbank.com.
:three: Alternatively, you can visit the nearest branch to complete the closure. Use this Equitas Bank Branch Locator :round_pushpin: to find the branch closest to you.

If there’s anything else we can do to help, please don’t hesitate to reach out. We’re here for you! :handshake:

5

All the members here please help me I have just now recieved a mail from equitas that 320 rs is debited from my account and my account status is closed, but I haven’t not done anything neither any kind of transaction not any kind of false link clicking nothing nothing then how where why my money is debited and how the account status automatically changed to account closed please help

6

Hi @Deekshith_T,

Welcome to the Niyo Community! :raised_hands:

:broken_heart: We’re truly sorry to hear about your experience! This is not reflective of our service standards, and we deeply empathize with your concerns. :pray:

:mag: Your account may have been closed due to inactivity for over a year or an unserviceable PIN code. For further clarification, please reach out to Equitas Bank at :telephone_receiver: 18001031222 or :e-mail: customerservice@equitasbank.com.

:love_letter: Rest assured, any balance in your account will be sent via Demand Draft to your registered address. We’re here to help you every step of the way! :star2:

7

For which address we get DD. Please transfer my balance to my another account linked to my aadhar. Please in how many days i will get my remaining balance back

8

@Deekshith_T,

We would request you to get in connect with the Equitas bank for further assistance. Appreciate your understanding. :slight_smile:

9

Agents are not connecting. Only bot are speaking during the call

10

We urge you to write to them via email customerservice@equitasbank.com using your registered mail ID. Be assured, they will surely connect and assist you ahead. :raised_hands: