My niyox Account has been closed automatically. I received a mail stating that my account status has been changed to ACCOUNT CLOSED TODAY. And in the next mail it stated that the remaining funds has been debited to where i don’t know. Any update on this issue? Many of friends are facing the same issue.
Hi @Hritik_Dutta,
Welcome to the Niyo Community! 
We regret to inform you that your account with Equitas Bank may have been closed for the following reasons:
- Your residential area’s pin code is marked as non-serviceable.
- Your Total Relationship Value (including Fixed Deposits, Recurring Deposits, and Savings Account balance) with the bank is below INR 1000.
For any queries or assistance, please reach out directly to Equitas Bank at customerservice@equitasbank.com or call them at 18001031222 (Monday to Friday, 9 AM to 6 PM).
To ensure your banking needs are met, we recommend exploring a Niyo DCB account, which offers a host of compelling features:
- Zero forex markup on all international transactions.
- Enjoy free international lounge access* and ATM withdrawals*.
- Earn up to 8% p.a. with quarterly interest payouts on your savings.
- Experience a transparent and hassle-free banking service tailored to meet your financial goals.
We appreciate your understanding in this matter. Feel free to discover how Niyo DCB can provide a seamless banking solution that aligns perfectly with your needs.
My friend also recieved the same msg today and lost access to the account, a prior notice was required why suddenly close without any notice. I tried calling the bank but they did not answer, had mailed both NiyoX and Equitas but no reply, He had about 7.5k in my account, please tell me how to get the access or at least the amount back.
Is there any update ? Same issue has happened with me. @Hritik_Dutta - were they able to help you out?
Hi @Shabtab,
I understand your concerns about the deductions from your account and the issues you’re facing with account closure. To resolve this, it’s best to contact Equitas Bank directly. They manage accounts according to RBI regulations and can provide clarity on why deductions were made and help address any discrepancies with your account.
You can reach Equitas Bank by emailing them at customerservice@equitasbank.com or by calling 18001031222 during their office hours (Monday to Friday, 9 AM to 6 PM). They are in the best position to assist you and provide the necessary explanations and solutions.
Appreciate your understanding.
My account has also been stopped
What can be the reason?
Can you please explain?
Hey @Mohd_Junaid_17_glb_0
Welcome to the Niyo Community! 
We sincerely apologize for any inconvenience caused by the sudden account closure by Equitas Bank. 
This should not have happened, and we completely understand your frustration. The closure is due to a non-serviceable PIN code or other specific reasons. Equitas Bank should have already sent you an email on your registered email ID regarding this matter. 
Please note that any remaining balance will be sent to your registered communication address via Demand Draft (DD) 
within 15 working days. For further assistance, we kindly request you to reach out to Equitas Bank at customerservice@equitasbank.com 
or call 1800 103 1222 (Monday to Friday, 9 AM to 6 PM) 
. Alternatively, you can also connect with their team via WhatsApp at 8122483766 
.
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