I called Niyo Global Customer Support and the IVR suggests that if i am a Niyo Global member I call from registered mobile number which I am doing, but it disconnects. Is the customer care number not opeational?
Hi @shaileshm, we do not have IVR support for Niyo Global by SBM but relax, we are here to give you a seamless banking experience 
You can ping your doubts on the 24*7 Live Chat support or mail us at global@goniyo.com with your registered email address, and we shall try our best to give you an instant resolution. How about that?
Thanks that will help four sure but I hope you know that calling on 18002586496, an number provided by SBM, you just get hung up asking you to call from registered number, while you are calling from registered number. I think its not operational yet, and in that case the message should just say something on the same lines.
Hey @shaileshm! Thanks for highlighting this. We’ll have this checked from our end and do the needful action.
Stay safe!
Regards,
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I am in Canada and my mobile number is not working. To login to niyo app it is asking an OTP which is sent to my mobile. Is it possible to send OTPs to my Mail id.
2 posts were merged into an existing topic: Niyo Global Card customer care email
2 posts were merged into an existing topic: Niyo Global Card customer care email
Hey @Pratyusha_Garapati! Welcome to Niyo Community!
Currently, we do not have the facility to send app-related OTPs to the registered email. It will be sent only to the registered mobile number. Activate your registered number to receive OTPs on it,
Regards,
I am in USA right now , a foreign student. My wallet was stolen and the thief used my Niyo global card to make purchases worth almost $850. In this situation, the Niyo global people are saying that the bank is not liable for the refund as the transaction was done by chip and pin mode. Now if the thief is able to use the card without the pin, it is their problem. But in this case, instead of giving me a refund, they are giving me automated reply saying we will revert in 90 days. I am a foreign student and all my money was stolen. How am I supposed to survive for these 90 days without money? We had trusted Niyo Global but they disappointed us.
Welcome to the Niyo Community! 
We completely understand your concern about the unauthorized transactions. As we discussed, please reach out to Equitas Bank by calling 1800 103 1222 during working hours (9 AM to 6 PM, Monday to Friday). You can also send an email from your registered email address to customerservice@equitasbank.com or connect with their team via WhatsApp at 8122 483 766.
We appreciate your understanding and are here to help if you need anything further!
email there does nnot help. My email recd a support ticket number and after 2 days recd anothe email that ticket closed. Problem not solved. Pathetic
Hey @mkheart
Welcome to the Niyo Community!
We’re here to help you with any concerns you may have! Please share your ticket ID, and we’ll assist you further. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
- If i add funds to SBM account , how much time will it take for me to use the new added funds by swiping debit card?
Last year with credit card, when i added funds and created FD, they said, it will take uptp 4 to 7 days for it to be available for use
- What is your USA helpline number?
Hi @mkheart,
We’re happy to assist you with your queries:
1)Funds can be added via UPI, IMPS, or NEFT to your SBM account and used immediately for online transactions, card swipes, or ATM withdrawals. 
2)FD creations are generally instant, and the credit limit increases simultaneously. 
3)While we don’t have an incoming call support facility, you can reach out via our 24/7 in-app chat support and request a callback for immediate assistance. 
You can also email us at global.escalation@goniyo.com
For further inquiries, please DM your registered mobile number by clicking on my profile icon > Message and we will arrange a callback. 
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