Hey @Subrahmanyam_Gantasa
Welcome to the Niyo Community! 
Please follow these steps to log in to the app:
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- Please uninstall and then reinstall the app.
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- After reinstallation, Please enter their mobile number, triggering an OTP. They will see an option for “More ways to log in”.
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- Please choose "App Login Resolution Guide:
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- Prompt them to enter their Pan card details, followed by their passcode
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- If you have forgotten their passcode, guide them to click on “Forgot Passcode” after entering their PAN details.
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- You will be directed to the passport page for verification and can then click on *“*Reset Passcode.”
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- Request you to enter a new passcode and attempt to log in. This should resolve the issue.
Do let us know if you still need any help; we’ll be happy to help you. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
