Money Transfer under "Processing" - for more than 10 days now

Hi,

It’s been more than 10 days since I initiated a money transfer from my Niyo account to my personal bank account and it is still shows as “Processing”. I tried contacting customer service via e-mail and they don’t respond. Can you please help me with this money transfer, I am seriously worried.

Hey @Tejeshwar_Reddy

A warm welcome to our Niyo Community :slight_smile:

Worry not, kindly attach the screenshot of the transaction, along with the date of transaction, Reference number of the transaction, and write at global@goniyo.com. Our team will connect with you to offer the needed support.

Gracias,
Ranjith M