Money devited twice from my niyo global sbm card

[Bazim_Allu]

Hi i am in Dubai and the niyo global sbm card is working just fine but yesterday I used tap and pay at M CITY MART for 6.99 aed and the transaction showed declined,then I used the swipe and the transaction went thru but when I checked my account the money 6.99 aed has been debited twice on my card, pls help, Is this a technical issue also your customer service doesn’t even respond I’ve contacted them through both live chat and mail and no response at all
fyi :
043924/220404016458/00000000/
POSISS/M CITY MART HY
044030/220404016530/00000000/
POSISS/M CITY MART HY

[Ranjith (Ranjith M Nair)]

Hey @Bazim_Allu

A warm welcome to our Niyo community

This was certainly unforeseen. Worry not, the refund should be processed and credited to your account in 15 working days. In case you face any delay post the mentioned timeline. Kindly reach out to us here. We’ll take it up for you.

Gracias,
Ranjith M

[Bazim_Allu]

Bro the money has not been credited till now and also today i lost another 2000 rs when i was transferring it to my other account it showed the payment was failed but the money is debited from my account. Pls check asap i cant wait anymore