All ATM withdrawal and POS transactions on the Niyo Global SBM Debit card are failing. I set up my pin and have verified that my card is unlocked and ‘ATM withdrawals’ and ‘Card Swipes’ are enabled. I have also verified my transaction amounts are within their respective limits.
I have tried performing ATM withdrawals at SBI, HDFC and Axis Bank ATMs. All of them have failed. All POS transactions are also failing.
I have been facing this issue since last Friday. I have raised a few tickets on the app, but they were directly closed without any resolution.
Please resolve this ASAP. The core functionality of your card is compromised. Please check the pictures below.