yesterday i transferred money from HDFC bank account to Niyo through IMPS, but the transaction failed. The amount was debited but not credited to my Niyo account. I tried transferring the money again, but again the same thing happened. My HDFC account was debited again but not credited to Niyo. I have raised tickets - 1417009 and 1417012. But the tickets have been closed without resolving the issue. please help on priority as im in urgent need of funds.
Hey @caritikachopra! Welcome to Niyo Community!
Our team had replied on both tickets. If you haven’t received a reply on your ticket, I’m sorry about that.
As checked, funds are not credited to your Niyo Global account. We kindly request you to wait for 2 business days and check your source account (HDFC). The amount should get auto refunded. For any further help, reach out to our live chat support through your Niyo Global app.
Regards,