Lounge access doesn’t work. Txn decline 4 times

I opted for niyo because of lounge access. And it didn’t work out. Staff at lounge tried 4-5 times but everytime txn was declined. I tried at Delhi international airport. International terminal.

Don’t 100% rely on this for lounge access.

Hi @Jtnkhanna, this is not the kind of experience we wanted you to have. Kindly Inbox us your registered contact number along with the Last 4 digits of the card, Lounge name, Terminal No, City, Int/Domestic, and Date of Visit, Time. So that we can get this checked and update you back.

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Card number - 8150
Mobile number - 9927338005
Date - 16 july 2022
Time - 4 am

Indira gandi international air port
Delhi
Terminal 3 international side
Plaza premium lounge

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Hi @Jtnkhanna, thank you for sharing the details. We’ll have this escalated to the bank on your behalf, and we will try to update you as soon as we can.

I too tried it several times in bangalore 080 lounge … the transaction didnt go through…

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Hey @Akash_pattar, welcome to our community! this is not the kind of experience we wanted you to have. Kindly Inbox us your registered contact number along with the last 4 digits of the card, Lounge name, Terminal No, City, Int/Domestic, and Date of Visit, Time. So that we can get this checked and update you back.

You do same things, collect all the information and doesn’t come up with solutions.

What is the point of taking all these information. I’ll not be going to lounge again with your card even if you correct it. Better stop publishing if you haven’t tried by yourself and you know your system will not lag.

Look into it.

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For the list of supported Lounges, Instead of just giving the URL of Visa website, i would suggest Niyo team to validate each and provide a separate list in your website. Because there are many cases where its lists in the Visa Signature link, but the bank cards arenot accessible even though they are Visa signature cards. So pls validate with each lounge and provide your own list.

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Hey @Santosh_C

Warm welcome to our Niyo community :slight_smile:

This is certainly not the experience we wanted you to have. We’d like to take a closer look at your concern. Kindly share the following details for us to investigate this for you.
Lounge Name:
Terminal:
Intl/ domestic:
Date of visit:
Time:

Gracias,
Ranjith M

Hey @Jtnkhanna

We completely understand the discontent from the instance you’ve come across. This was certainly unforeseen. We didn’t intend to deny you at any point. Kindly allow us the opportunity to set things right here by helping us with the details. Rest assured, we’re here to back you with the needful.

Gracias,
Ranjith M

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Is the issue solved ? Is the lounge access now working, pls confirm me anyone as I’m on my way to international airport at Delhi

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Is the issue solved ? Is the lounge access now working, pls confirm me anyone as I’m on my way to international airport at Delhi

It doesn’t work on delhi international terminal. Don’t embarrass yourself.

It’s completely working, i am sitting inside premium plaza lounge in Delhi international airport T3, so happy to have nio global card

Hi @Anshul_Sachan, thanks for letting us know. We’re thrilled to have you on board with us. Thanks for sharing your feedback. For any further assistance kindly reach out to Live chat support or write to us at global@goniyo.com our team will be happy to assist you better.

Is it working at 080 lounge Bangalore now ? I will be traveling in few days and having layover at Bangalore.

I have seen a review of the lounge and got a image of accepted cards. Visa signature is not mentioned

Hey @Sagar7

A warm welcome to our Niyo Community

Thank you for reaching out, kindly visit the link here: https://in.review.visa.com/content/dam/VCOM/regional/ap/india/global-elements/documents/in-participating-airport-lounges.pdf the list of participating airports.

Gracias,
Ranjith

Can somebody confirm if it’ll work in Bangalore International Lounge?

Hi Ranjith. I am aware of this list. But have been reading many reviews where the card is rejected even when the lounge is in list.

@Sagar7 @Giri The card works at 080 lounge in Bangalore. Tried and tested. I first went to the ordinary lounge where they rejected my card and redirected me to the 080 lounge.