Is Your Niyo Account Blocked or Frozen? Let's Help You Unblock It!

Support & Troubleshooting
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Hey @Anu1011 :waving_hand: We’re here to help you with the card block issue :credit_card:. Please send a detailed email to :e_mail: customercare@sbmbank.co.in from your registere email ID and CC :envelope_with_arrow: global.escalation@goniyo.com so we can prioritize and follow up with the bank team on your behalf :handshake:.

Just to keep you informed :blush: — transaction-related concerns are handled solely by the SBM Bank team, as per RBI guidelines :bank:. These are beyond Niyo’s control, and only the bank can assist with unfreezing or reactivating your account :unlocked:.

Once the email is sent, do share the ticket ID with us here :repeat_button:. Really appreciate your cooperation. :folded_hands::blush:

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Hey @Preeti :smiling_face_with_sunglasses: Looks like Niyo loves me a little too much, huh? :joy: But just to clarify, I’m not the one with the blocked card or lien issue.

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Hey @anuragalive, oops! :grinning_face_with_smiling_eyes: Looks like you got tagged by mistake! Hope you don’t mind the mix-up! :sweat_smile::folded_hands:

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Appreciate you sharing the same. We’ll quickly have it checked.

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Mistakenly i deleted my previous reply, so rementioning the request number SR1524220.

Thank you

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Hey @Anu1011

Thank you for sharing the service request number, kindly allow us a window to have this checked and assist you further.

150

My account got frozen trying to access for many days, let me know how to resolve the issue, service is not that much great and not resolving the issue and customer support is not responding taking too much time

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Hi @mahesh6,

Welcome to the Niyo Community! :raised_hands:

We regret to hear that your account is frozen. Kindly allow us some time to check your details and get in touch with you shortly.

152

Hello @SuryaK.inc ,

Here are the details or else you can ping me to my mobile number or else I have raised the request and my amount got blocked.

153

Hi @mahesh6,

We tried reaching you at 94xxxx044 but couldn’t get through. As per our check, your SBM account is currently frozen due to incomplete Re-KYC. We request that you complete your Re-KYC using the link below to restore access to your account. Please note that it will take 2 working days after Re-KYC to unfreeze the account. Let us know once done, so we can assist further.

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Hello @SuryaK.inc ,

I’m currently in abroad and It is not allowing , I have tried it and what are the other ways you have to resolve the issue.

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Hi @mahesh6,

We understand your concern. Since you’re abroad, to proceed with the account reactivation, kindly write an email to global@goniyo.com with the subject line, “Please activate my Niyo SBM account” from your registered email ID, along with the supporting documents, and your details.

Customer Name:
Customer ID:
Purpose of Travel:
Estimate Return Date:
Proof of staying abroad:
Estimated ReKYC Completion Date:

Documents required (anyone): immigration stamp, tickets (return), university letter/college letter, medical certificate for the treatment, duration of the treatment, or any other relevant document that justifies the stay)

Please note: This is only a temporary solution that allows you to complete KYC while abroad & has a validity of 06 months. However, you need to complete the VKYC when you return to India.

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156

Hey @Anu1011 :waving_hand: As per the update from the bank team, the lien marked on your account is in line with regulatory guidelines. They’ve already shared the details via email and have advised reaching out to the concerned regulatory body for further assistance :envelope_with_arrow:.

Thank you for your understanding! :folded_hands:

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@Nith_In
Can you tag me someone who can give me a quick response, I’m currenly in abroad looking and it is location and how will I do RE_KYC process. and also case was closed without giving a quick response you should provide other alternatives or choices to perform for RE_KYC

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Hi @mahesh6 :waving_hand: Please allow us a moment :hourglass_not_done: to check this for you and assist further. :blush::folded_hands:

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Hello @Preeti ,

From the global USA team , they reached me and shared the details but they are not responding quickly. Her name is Rekha, I was expecting response and I don’t know what is the issue. And also ticket was closed yesterday. My currently location is in abroad and it is denying with my current location. Suggest me the best and quick options that I can do from abroad. My suggest me how to get quick access from your end.