Hey @mahesh6
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Hey @mahesh6
We tried reaching out to you but couldn’t connect 
.
We completely understand your concern regarding the Re-KYC process. Since you’re currently abroad 
, we kindly request you to write to us at global@goniyo.com confirming that you are overseas and wish to complete the Re-KYC remotely.
Once we receive your consent, our team will guide you through the next steps to help temporarily unfreeze your account 
.
Thank you for your patience and understanding 
. We’re here to help!
Hello @saraswathi.r ,
I got a link to complete RE-KYC, but there is a location tagging it is not supporting abroad locations, then how i’m gonna do those things. system is not accepting, so try to escalate the issue with bank manager of supporting account and you know i was following up with like 3 weeks, escalate the issue on high priority tag me to someone with account manager, the beat way to reach me , this +1 91XXXXX7. I’m currently in abroad, let me know who’re the specific persons, I already a wrote a letter and sent an email, but there is no quick follow up, I was waiting since many days, bank gonna charge late fee how that could be possible, try to understand the situation. please let me know who’re the best persons to deal the situation you can see the threads in the conversation, I was sent many emails to the bank to global@goniyo.com. Try to provide me someone tag me to the guy.
I am writing in reference to the recent communication regarding the discrepancy identified in my Video KYC for my DCB Bank account ending in **9041, which has led to a credit freeze on the account.
I would like to inform you that I am currently residing in Japan and will not be able to visit a DCB Bank branch in India before the stipulated deadline of 11th May 2025. Therefore, I kindly request your assistance in advising whether there is an alternative process—such as completing the KYC through email, video call, or any other remote method—that I can follow in order to rectify the discrepancy and prevent the closure of my account.
Please let me know the necessary steps and documents required from my side. I am ready to cooperate fully and provide any additional information or identification needed.
Thank you for your attention and support. I look forward to your guidance on resolving this matter at the earliest.
Hey @mahesh6
We truly understand the challenges you’re facing and sincerely regret the inconvenience caused. Since you’re currently abroad and facing issues with completing the Re-KYC due to location tagging, we’ve already escalated your concern to the bank under ticket ID: 147188.
To help resolve this at the earliest, we had requested specific documents to be submitted. Once we receive them, we’ll promptly forward your request to the concerned team at the bank and assist with unfreezing your account.
We genuinely appreciate your patience and multiple follow-ups via email. Rest assured, we’re treating this with high priority and are here to support you through the process. Kindly reply to the email thread or share the documents at global@goniyo.com, and we’ll take it forward without delay.
Thank you for your continued cooperation.
Can u mail me in my registered mail for the required documents
Hello @saraswathi.r ,
I will send you the supported documents to the email and let me know the next steps and kindly follow up and put into high priority, please follow up and kindly understand my concern what i’m going through.
Hey @mahesh6
We have received the attachments. We will review the documents and keep you informed of any further updates under ticket ID 147188. Thank you for your cooperation and understanding…!
Hello @saraswathi.r ,
Can you please attach me to someone where I can just communicate through email, it’s like two days, I didn’t get any follow up response. So, that’s why I’m asking.
Hey @mahesh6
Kindly allow us a window to review your concern and assist you further.
Hey @mahesh6
We sincerely apologize for the delay and truly appreciate your patience. Thank you for sharing the documents. Upon checking, we found that your account is currently in a dormant state — the last debit transaction was on 17-01-2023. Due to this, any money added is getting bounced back, and unfortunately, SBM Bank is unable to unfreeze the account from our end.
To explore options for reactivating your account, we kindly request you to get in touch with SBM Bank directly. Here are their contact details:
Phone: 1800-1033-817
Email: customercare@sbmbank.co.in
If there’s anything else we can assist you with, feel free to reach out. We’re here to help!
Thank you for reaching out, I was trying to reach the bank with emails and no one is responding, can you kindly tag me to someone who can give a quick response like account manager who can just take the responsibility, I’m unable to travel to india right now, take it as priority from your end. Try to attach me in the loop if possible. Thank you.
Hi @mahesh6,
We’re sorry to hear you haven’t received a response from SBM Bank. Please forward your emails to global@goniyo.com and let us know here once done, so we can notify the bank on your behalf. If you have an SR number, feel free to share it here—we’ll be glad to assist!
Hello,
I have sent the emails to global.niyo.com but there is no response, I can’t bear the charges why my account went into dormant state, show me the way to solve the issue. Ticket id :147188
Hi @mahesh6,
Thank you for reaching out.
On checking the ticket 147188, we found that your account is currently in a dormant state, as the last debit transaction was on 17-01-2023. Due to this, any attempt to add funds is getting bounced back. Unfortunately, SBM Bank is unable to extend the re-KYC process or unfreeze the account in this scenario.
Hence, we kindly request you to reach out to SBM Bank directly for alternate options to reactivate your account. You can contact them via:
1800-1033-817
customercare@sbmbank.co.in
We truly appreciate your patience and are here if you need any further assistance.
Account no - 2#########5
ISFC - STCB0000065
Customer - R#######7
Mobile number - 7########1
Email - g#######1@gmail.com
There is lien in my account and i have done the needful of adding funds to remove lien
I got mail from Niyo stating that lien as been removed!
But it’s not removed yet.
It’s been week now my money is blocked and i don’t have anything to spend.
I’m a student and not even in my home country and no funds i have to use.
I’m here having thoughts of death.
Please show some mercy and fix it or atleast tell me the issue clearly.
Account no - 2#########5
ISFC - STCB0000065
Customer - R#######7
Mobile number - 7########1
Email - g#######1@gmail.com
There is lien in my account and i have done the needful of adding funds to remove lien
I got mail from Niyo stating that lien as been removed!
But it’s not removed yet.
It’s been week now my money is blocked and i don’t have anything to spend.
I’m a student and not even in my home country and no funds i have to use.
I’m here having thoughts of death.
Please show some mercy and fix it or atleast tell me the issue clearly.
Please someone help me
Hey @Karangada! We deeply regret the inconvenience! 
We are having this checked with our concerned team. It would be great if you can allow us some time. We’ll try to connect with you as soon as we have an update on it. The ticket number for your reference is 1458461.
Regards,
Name:- ABHISHEK
Customer ID:- R008786499
Ac no:- 20012311190985
IFSC Code :- STSCB0000065
Mobile no :- +919731629961
Email id:- abhisheksagar3145@gmail.com
There is a lien in my account and I have done the needful of adding funds to remove the lien
I got an email from Niyo stating that the lien has been removed!
But it’s not removed yet.
It’s been a week now my money is blocked and I don’t have anything to spend.
I’m a student and not even in my home country and no funds I have to use.
I’m here having thoughts of death.
Please show some mercy and fix it or at least tell me the issue.
