We’re here to help. Could you please forward the email confirmation you received from the bank to “global.escalation@goniyo.com”? We’ll quickly escalate it to the right team and assist you further.
Once you share the details, you’ll get a ticket number—please send it our way so we can take it from there. Thanks for your cooperation!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
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Hi Preeti, thanks for the prompt response, I have forwarded the mail to the mentioned email now. Please check and assist me with the same. Can you also arrange a call back from your team in case you find a solution.
Hey @prerit_jain, thank you for hopping on the call with me! As discussed, we’ve prioritized your request for account unfreezing, and I’m happy to inform you that your account has been activated from the bank’s end. You can verify it by initiating a domestic transaction.
As for enabling international transactions, we’re pushing to get it done today. We recommend carrying the Niyo card with you for your travel, and everything should be sorted once you reach your destination!
Hey @prerit_jain! Thanks a ton for taking the time to hop on a call with me! We’re excited to let you know that both international and domestic transactions are now enabled on your SBM savings account . We apologize again for any delays that might have caused you stress , but now you can use your card smoothly for all types of transactions abroad .
Please confirm here once you’re all set and feel free to reach out if you need any further help. We’ve got your back! Safe travels and enjoy your vacation!
Why DCB customer service support is so bad. They even don’t listen the problem and cuts the call. This is too low guys. First they have freeze my account and I am not able to see my account balance, plus they have stopped the otp service on my phone number and email address and I am not able to login into dcb bank. I need to pay my university fee and these customer care service provider behaves like illiterates. Can you guys help anything???
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We tried calling you but unfortunately couldn’t connect. We would like to inform you that the issue has been highlighted to the bank and we shall keep you informed of any further developments. We request your patience till then.
We tried reaching you but couldn’t connect. We’re happy to inform you that the issue has been resolved! Could you please check and confirm? Feel free to reach out if you need any further assistance—we’re here to help!
Since 4 Days My Equitas small Bank Account Didn’t Unfreeze Yet ! Bank Is Not Releasing My Amount What Should I Do ? How Can I Get Return My Money From My Freezed Account Bank Branch Staff Not Responding No Customer Care Giving Postive Response. Is This Bank Or What? Other Than Equitas Small Bank Resolves Problem Before End Of The Day! Can We Go For Any Legal Action or What Let Me Know Thank You.
We regret to hear that your Equitas account has been frozen and you haven’t received a positive response from Equitas Bank yet. Unfortunately, Niyo doesn’t have access to your account or transaction details, which limits our ability to assist with unfreezing your account directly. We recommend contacting Equitas Bank directly using the details below:
We request your understanding in this matter. Please let us know if you need any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
I am extremely frustrated with the lack of support from Niyo Global regarding my frozen account. Despite following all necessary procedures, including completing the Video KYC, my account remains blocked without any valid justification or proper resolution.
Your support team has only been redirecting me to SBM Bank, instead of actively assisting in resolving this issue. This is completely unacceptable, as my account was opened and managed through Niyo Global, and I expect your team to take full responsibility instead of passing the blame to the bank.
My Concerns:
My account was frozen without any prior notice or valid reason.
Niyo Global has failed to provide any resolution and has only redirected me to SBM Bank.
This situation has caused severe financial and personal inconvenience.
Final Warning Before Legal Action:
If my account is not urgently unblocked, I will be filing an official complaint with:
The Reserve Bank of India (RBI) Banking Ombudsman for negligence and failure to assist customers.
The Consumer Court for financial harassment and failure to provide services as promised.
I demand an immediate response with:
A clear reason why my account is still frozen.
A specific timeline for resolution.
Concrete actions from Niyo Global to escalate this with SBM Bank.
We understand your frustration and sincerely regret the inconvenience. We will contact you shortly via your registered mobile number to assist with your account freeze concern. Your patience is greatly appreciated.
Thanks for your time over the call. As discussed, we will have your account freeze concern checked with the relevant team and SBM Bank. We will get in touch with you shortly with an update. We appreciate your understanding and patience.
Thanks for joining the call with us. As discussed, your SBM account is frozen due to suspicious fund credits. You may reach out to SBM Bank directly to request unfreezing your account. Meanwhile, we will check with the bank if they can arrange a callback, as there is an existing SR1444227 for your concern. Your understanding is greatly appreciated.
Thanks for your time over the call. As discussed, kindly share the requested details via email so that the bank can verify and proceed with your account unfreeze. We are here to assist you with your concerns, and if you have any further queries regarding the email, please feel free to reach out.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Hi,
After multiple follow-ups and document submissions, my account is finally active again. Huge thanks to Surya for guiding me through every step — super helpful and genuinely supportive.
Despite the bumps, I’m glad to continue using Niyo and I truly see its value for global banking. Looking forward to a smoother journey ahead!
Thanks Again!
We’re truly glad to have supported you through the process and are happy to know your account is now active again . If there’s anything else you need, feel free to reach out—we’re always here to help!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
My Niyo SBM Savings Account also has some lien amount and my card has been blocked.
Account No: 20012310607439
Customer ID: R008695137
I talked over the Niyo WhatsApp Support and they said you have blocked the card on 15-04-2025 10:41:34 AM. But despite i had not blocked the card by myself.
And said that i had to order new card. Existing card cannot be activated.
Also when i asked about the lien amount why it is showing on my account they said
Lien process is under control of bank and redirect me to contact SBM Bank and closed the whatsapp chat, instead of actively assisting in resolving this issue.
This is completely unacceptable, as my account was opened and managed through Niyo Global, and I expect your team to take full responsibility instead of passing the blame to the bank.
I am student studying in abroad and unable to do any card transactions now as the previous card is blocked which i was carrying.
I am attaching screenshot of lien amount showing in Niyo Global App
We’ll get in touch with you shortly to provide an update.
You can verify it by initiating a domestic transaction.
We recommend carrying the Niyo card with you for your travel, and everything should be sorted once you reach your destination! 
, but now you can use your card smoothly for all types of transactions abroad 
.
Safe travels and enjoy your vacation! 
Phone: 1800 103 1222 (Mon-Sat, 9 AM–6 PM)
International: +91 44 6965 4600
Email: 
WhatsApp: 81224 83766 (Send ‘Hi’)
Branch Locator: 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
