Hi,
I’ve a Niyo global credit card by SBM bank and am overseas now. I’ve recently got a mail from SBM bank to do my Re-Kyc with a 3 days valid link. And they ask me to do it within a month before the banking services gets interrupted.
What shall I do? Upon click on the link in the mail, and after providing location access it says Kyc should be done within the territory of India.
My question is, will my CC be affected if I don’t do the Re-KYC? If yes, how and what are the other options?
Hey @John_Wick !
Yes, you need to be in India to complete the re-KYC process.
The Reserve Bank of India (RBI) mandates regular re-KYC for all bank and financial institution customers including the SBM Bank.
Banks have developed online re-KYC solutions to meet this requirement. However, these solutions rely on geolocation technology to verify your location. Therefore, they are only available to customers physically present in India.
If you are currently outside of India, you will need to wait until you return to the country to complete your re-KYC process.
Also, it should not affect your SCC. You can continue using your credit card for payments, and for bill repayments, convenient options like Cred or Mobikwik are available to you.
What documents are considered valid for re-kyc?
Hey @Dj_20!
Thank you for asking!
For Re-KYC, please note that the documents originally used for account creation, including your identification and address proof (such as your Aadhaar, and PAN card), are considered valid.
hey @Zahid_Niyo
i’ve a niyo global sbm debit card and iam in overseas (ukraine) now.my father recently send the money for my living.if iam trying to pay it show failed.when i searched for the reason it shows the kyc pending.
What shall I do? Upon click on the link in the mail, and after providing location access it says Kyc should be done within the territory of India.
My question is, will my money in the be affected if I don’t do the Re-KYC? If yes, how and what are the other options?
Hey @muneesh_ganji
Welcome to the Niyo Community! 
Upon reviewing your account, it appears that it has been temporarily frozen because your VKYC (Video KYC) process is incomplete. To proceed with the VKYC, you’ll need to be physically present in India to complete the verification.
Alternatively, you can reach out to SBM Bank directly at 
1800 1033 817 or via email at 
customercare@sbmbank.co.in for further assistance.
Please rest assured that your funds are safe and secure in your SBM account. If you’re unable to complete the Re-KYC at the moment, you can do so when you’re back in India by contacting SBM Bank.
Let us know if there’s anything else we can assist you with! 
I have completed Re-KYC at least twice and got this message as well “ Dear xxxxx, Congratulations! Your ReKYC details have been successfully updated for Customer id xxxxxxxx. Thank you for keeping your information up-to-date with us. SBM Bank India Ltd
Even after this I am being prompted to do ReKYC…Customer is not useful or don’t have enough knowledge on this
We regret the inconvenience caused to you. Kindly allow us an opputunity to have this checked and assist you further.
Thank you for your patience and understanding.
We tried calling you but unfortunately couldn’t connect. We request you to kindly share us the screenshot of the notification that you’re receiving along with the KYC reference number so that we can have this checked and assist you further. Please send them via DM. Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then clicking “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
I have completed Re-KYC at least twice and got this message as well “ Dear xxxxx, Congratulations! Your ReKYC details have been successfully updated for Customer id xxxxxxxx. Thank you for keeping your information up-to-date with us. SBM Bank India Ltd
Even after this I am being prompted to do ReKYC…Customer is not useful or don’t have enough knowledge on this
Hey @sanjay_Krishnan,
Welcome to the Niyo Community! 
Thank you for bringing this to our attention! 
We’re here to help and would love to get this checked for you. 
Please allow us a moment, and we’ll work on resolving your concern as quickly as possible. 
We truly appreciate your patience and understanding.
Thank you for your time on the call! . We appreciate the conversation and wanted to follow up on what we discussed.
We’re happy to confirm that you completed your VKYC on October 30th! 
Once your international transactions are enabled, we will notify you right away. We kindly ask for your patience until the end of this week for an update. 
Rest assured, we are proactively following up on this matter and will keep you informed as soon as we receive any news. Thank you for your understanding!
Hi,I am traveling to Sri Lanka in 5 days and put money into my SBM account.It asked for a re KYC , which is fair enough,since I haven’t used it in 2 years.But since my photo on PAN is blurry,my eKYC got rejected.How to reactivate in a short time,as I am traveling in 5 days?. Please guide me
Hey @Ganesha
Welcome to the Niyo Community!
We understand the urgency and would like to inform you that completing your Re-KYC is essential to activate your debit card for international transactions. Once your Re-KYC is successfully completed, you’ll receive a confirmation email from the bank regarding the activation of your card for international use. 
Please note, the Re-KYC process is entirely managed by the bank, and it’s important to submit clear photos of your KYC documents to avoid any delays.
To complete your Re-KYC, please use the link below:
Complete Re-KYC
If you need any help, feel free to reach out! We’re here to assist you.
App forces me to do video re-KYC within 3 days. Asks me to enter address, Aadhar and PAN details. Then asks me to connect to agent. No agents get connected even after waiting for long time. And then it fails with error saying Video re-KYC is not completed.
How does Niyo expects us to complete re-KYC if they have no agents?
Hi Naveen,
I hope this message finds you well.
I’m reaching out regarding the challenges you’ve encountered with completing the video re-KYC process. I understand the frustration of being unable to connect with agents despite multiple attempts.
Unfortunately, direct involvement in the re-KYC process is not within our purview. However, we are actively liaising with SBM Bank, the bank associated with your account, to address this issue. In the meantime, I recommend reaching out to SBM Bank directly at customercare@sbmbank.co.in for assistance and alternative options.
We apologize for any inconvenience this situation has caused and assure you that we are working diligently to find a resolution.
If you have any further questions or concerns, please feel free to reach out.
Same thing happened with me too, in February 2nd week I got mail/SMS for VKYC. I was out of the country at that time. Then I came to know that VKYC cannot be done by staying out of the country. I came back to India on the 3rd week of February. Then I tried VKYC daily but the agent kept waiting for 2 hours to connect. Then I had to come out of the country again on 1st March, so I tried VKYC again last time and luckily my video call was made. The agent also completed the VKYC but as soon as the video call got disconnected, a message appeared on the mobile screen that “VIDEO KYC is not completed, please click the below mentioned link to proceed video KYC again”. I had to leave for the airport after 1 hour. Now today on 16th March 2024 again I got a mail that SBM KYC is about to expire. Complete Video KYC TO Continue SBM Account | When I spoke to NIYO support they said that if you are abroad then the link will not be functional for customers residing abroad. In such cases, customers are advised to utilize the funds in their account before their account is FROZEN. So does this mean that the public will have to come to India just to get VKYC done?
Hi @Pink_web_Mall!
I understand your challenges with the VKYC process, especially given your travel schedule. Unfortunately, VKYC can only be completed while you’re physically present in India due to the geolocation verification requirement.
Regarding your query about having to come to India just for VKYC, while that’s the current process, I recommend reaching out directly to SBM Bank at customercare@sbmbank.co.in. They might have alternative solutions or guidance for customers in your situation.
Rest assured, we will also follow up with the bank from our end to explore if there’s any possibility of finding a solution or alternative arrangements to help facilitate the VKYC process for customers in similar situations.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We’ll do our best to assist you in resolving this matter.
I have been facing the same issue with vkyc with SBM bank, no one joins the video calls, very pathetic service from SBM. Couple of months back i was getting email to do the VKYC and at that time as well after aadhar verification no one used to join the calls and the notification stopped coming all by itself. Again now i am getting the same notification that the account will be deactivated if the VKYC is not done and again no one from SBM joins the video calls, I am just left to wait in the call. I complained multiple times to SBM bank customer care and each time they ask me to join back the link for VKYC assuring me that someone will join, but no one does in the end. Aboslutely pathetic.
I have been also a victim of this re-KYC process that has taken an absolute toll on my patience with dealing with such a ridiculous hassle. Since the transactions are happening through Niyo/GoalWise, shouldn’t you people take responsibility in addressing this situation to the customers?
Why are the customers not given a heads-up to know that the account will be frozen if certain steps aren’t taken? Today my account got frozen and I was intimated about this only minutes before it froze. I think this is intentional so that people don’t withdraw their money.
