Hey @Jeevan_baby
Welcome to the Niyo Community! 
We regret the inconvenience that you’ve encounetred. Kindly allow us an oppurtunity to have this checked and assist you further. Thank you for your patience and understanding!
Hey @Jeevan_baby
We attempted to contact you but were unable to connect. Upon review, we noticed that your Re-KYC is pending. We kindly request you to complete the Re-KYC process, and your account will be unfrozen within 24-48 hours.
If you experience any delays or need assistance, please don’t hesitate to reach out—we’ll be happy to help! 
Hi,
I need to urgently transfer my student loan instalment from UK. I transferred money to my Niyo Global Account. Now it is saying “your bank has blocked or frozen your account”
Hi! I have been facing the same issue! I had previously raised the same with the customer support team. My student loan instalment is due tomorrow! I have been reading the chat on this topic
Hi! I am abroad and stuck in a dire situation. I need to make an urgent payment. However My phonepe says that Niyo-SBM has blocked or frozen your account!
Hello @Rohit_Patil
Welcome to the Niyo Community!
We deeply regret the inconvenience caused. 
Rest assured, we’ll help you sort this out quickly. 
Allow us to investigate this on priority and assist further. 
Thank you for your patience! We’re here for you. 
Hello @Rohit_Patil,
We tried reaching out to you at your registered number 
93*******07, but it seems the calls couldn’t connect.
To assist you better, could you please share an alternate number 
or email us at global.escalation@goniyo.com
Upon checking we see that your account is frozen/blocked due to your RE-KYC is pending. 
Since your account was opened digitally using PAN and Aadhaar via the CKYC process, the latest RBI guidelines require a Video KYC (VKYC) for compliance. 
At Niyo, we prioritize your security and compliance with these updates. 
What’s next?
Complete your Re-KYC once you’re back in India using the link SBM RE-KYC. After that, you can seamlessly enable international transactions directly from your app. 
If you have any questions or need help with the process, we’re here to guide you every step of the way! 
Thank you for choosing Niyo!!
Hi,
I tried doing the re-kyc but I am not in India and my funds are stuck. I need to pay my EMI
My alternate number is
+44 7867050802
Hey @Rohit_Patil
We understand your concern. Since you’re abroad, to proceed with the account reactivation, kindly write an email to global@goniyo.com with the subject line, “Please activate my Niyo SBM account” from your registered email ID, along with the supporting document, and your details.
Customer Name:
Customer ID:
Purpose of Travel
Estimate Return Date:
Proof staying abroad
Estimated ReKYC Completion Date:
Documents required (anyone): immigration stamp, tickets (return), university letter/college letter, medical certificate for the treatment, duration of the treatment, or any other relevant document that justifies the stay).
Thank you for your understanding!
hi my account was freeze 3 months back. my account number is 100044075550 and ifsc code is ESFB0015006. I have submitted th declaration form and fees recipt and marksheet of my college to show myself as student. i dont have id card bcz. it is misplaced. there is college fees deposited in it with which i have to pay my fees but i am unable to debit amount. I am constantly sending documents but no reply. Very bad service. I want my account to be unfreeze immediately.
Hi @Advik_Sharma,
Welcome to the Niyo Community!
Thank you for reaching out and bringing this to our attention. We deeply regret the inconvenience caused to you.
We understand how important it is to resolve this quickly, especially for your college fees. Kindly reach out to Equitas Bank at 18001031222 (Mon-Fri, 9 AM - 6 PM), WhatsApp 
8122483766, or 
customerservice@equitasbank.com for further assistance.
Your patience and understanding mean a lot to us. We’re here to help! 
I have already contacted them but no solution
Hi @Advik_Sharma,
Thank you for your patience, and we sincerely apologize for the ongoing inconvenience. We understand how crucial it is for you to resolve this matter promptly.
Since you’ve already contacted Equitas Bank without receiving a resolution, we suggest reaching out to them during their working hours for quicker assistance. You can contact their customer care team at the following international toll-free number:
+91-44-69654600.
Thank you for your understanding and cooperation. If you need any further assistance, feel free to reach out.
I lost my Equitas bank debit card, but there’s no way on the app to mark it as lost and order a new one. Please help.
Welcome to the Niyo Community!
We’re really sorry to hear about the inconvenience you’re facing. 
We tried reaching you on your registered number, but the calls couldn’t get through.
No worries, you can easily order a new card by blocking your previous one through the Niyo Global App:
Open Niyo Global App
Go to the Debit Card section
Select Equitas Savings Account
Click the gear icon 
next to the card symbol
On the top-right, select the option to Block the card.
Once the card is blocked, you can place a new order with a fee of ₹234.82 (₹199 + GST). 
If you face any issues during the process or encounter an error, please share a screenshot 
, and we’ll resolve it for you right away! We’re here to help you every step of the way.
Let us know how it goes!
Hi my account is no debit state please help me with the account
Dear Satya,
Hope this message finds you well.
For any assistance you may need, kindly consider reaching out to global@goniyo.com. They are there to help and will provide the necessary support.
Thank you for your understanding.
Best regards,
Pless sir I’m umblee request sir un frezzz my account sir
Hi @Rock_Raju ,
Welcome to the Niyo Community!
We’re truly sorry for the inconvenience caused by the freeze on your Equitas account. This shouldn’t have happened, and we understand how frustrating it must be. 
Kindly reach out to Equitas at customerservice@equitasbank.com or call 1800 103 1222 (Mon-Fri, 9 AM to 6 PM) for prompt assistance. You can also connect via WhatsApp at 8122483766 for support.
We’re here to help and appreciate your patience!
Niyo SBM debit card is not working for international and domestic transaction even after completing the video KYC, getting the mail confirmation for successful completion. I have to travel abroad tomorrow, please help as I don’t have any other alternative. Have tried to reach the customer care toll free number atleast 4 times, all they tell is to wait.
1 Like
