We understand your concern, but unfortunately, Niyo does not have the authority to freeze or unfreeze accounts; that decision rests solely with the bank. Could you please provide us with the branch you visited, the date of your visit, and the name of the person you spoke with? If they confirmed that you should contact Niyo for unfreezing via email at “niyox.escalations@goniyo.com”, we can follow up with the bank team on your behalf. Thank you for your understanding!
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Hello, my Niyox account is frozen/blocked since many weeks. This is so terrible. I can’t even withdraw my funds. There are 10k+ funds on my account. I’m in need of my funds. I opened many customer support tickets. But there is no response from them. This is heights. For no reason you Block account and don’t support customer for them. I even visited SBM Bank branch and contacted them also on their customer care number and email. There is no solution from them also. I’m in trouble now. I really need my funds.
Name :Prem Raju Gujar
My email id : premgujar116@gmail.com
Account Number : 100035235471
Customer ID : 11627640
We’re extremely sorry about the inconvenience that you have encountered. Please be informed that unfreezing of your NiyoX account is completely dependent on Equitas Bank. To resolve this matter, please contact Equitas Bank directly by calling 1800 103 1222 on working days between 9 AM and 6 PM.
You can also email them from your registered email address at customerservice@equitasbank.com or connect with their team via WhatsApp at 8122 483 766.
We understand the urgency of your situation and appreciate your understanding.
Hello, my Niyox account is frozen/blocked since many weeks. This is so terrible. I can’t even withdraw my funds. There are 10k+ funds on my account. I’m in need of my funds. I opened many customer support tickets. But there is no response from them. This is heights. For no reason you Block account and don’t support customer for them. I even visited SBM Bank branch and contacted them also on their customer care number and email. There is no solution from them also. I’m in trouble now. I really need my funds.
Name :Prem Raju Gujar
My email id : premxxxxxx@gmail.com
Account Number : 100xxxxxx471
Customer ID : 11xxxxxx40
We completely understand your concern, but unfortunately, we don’t have the access to unfreeze your account, as this is solely managed by the bank. As previously mentioned, we kindly request you to reach out directly to Equitas Bank using the contact details provided. They will be able to assist you more efficiently in this matter.
We appreciate your understanding and are here to help if you need anything else!
We apologize for the inconvenience caused and understand your concern. We’re committed to assisting you promptly and appreciate the opportunity to review this matter further. Thank you for your patience as we work to resolve this for you.
We tried calling you but unfortunately couldn’t connect. It appears that you hold a NiyoX account with us. Due to limited access on our end, we kindly request that you reach out directly to Equitas Bank to unfreeze your account. You can contact them at 1800 103 1222 on weekdays between 9 AM and 6 PM. Alternatively, you can email from your registered address at customerservice@equitasbank.com or connect with their team via WhatsApp at 8122 483 766.
As we have checked, our team has provided you with all the necessary information over email. Please follow the procedure outlined in the email for a quick resolution. If you have any further questions or need additional assistance, don’t hesitate to reach out.
Just to let you know, our team has provided you with a resolution based on the information in the email below. Kindly follow the instructions, as we are dependent on the bank for this matter.
We regret the inconvenience you are facing due to debit freeze issue. I would like to assure you that your money is safe with our banking partner, Equitas Small Finance Bank. Please do not worry about the same.
Equitas Bank would have sent you an email informing you of the reason for the debit freeze and what needs to be done to unfreeze the account.
Subject: IMPORTANT COMMUNICATION! ACCOUNT PUT ON FREEZE
If you were not able to find any email, please send an email to selfservice@equitasbank.com asking why your account was frozen and what you need to do in order to unfreeze your account.
As your account is secured with Equitas bank, only the bank has the authority to freeze and unfreeze the account.
If you have any further issue you can write on the same ticket.
Could you please share a few more details about your concern so we can help you as quickly as possible?
If you’re experiencing an issue with your Equitas account being frozen, please reach out to Equitas Bank directly. You can give them a call at 1800 103 1222 on working days from 9 AM to 6 PM. You may also email them at customerservice@equitasbank.com from your registered email, or connect via WhatsApp at 8122 483 766 for assistance.
I cannot transfer money out of my Niyo account to any beneficiary. The same thing happens on the SBM online banking portal. Please help me unfreeze my account.
We tried reaching out to you at your registered number 77*******90, but it seems the calls couldn’t connect.
To assist you better, could you please share an alternate number or email us at global.escalation@goniyo.com with a screenshot of the error? This way, we can quickly look into it and get you the help you need.
As previously mentioned, we kindly request you to reach out directly to Equitas Bank using the contact details provided. They will be able to assist you more efficiently in this matter.
8122 483 766.
1800 103 1222 on working days from 9 AM to 6 PM. You may also email them at 
