Hai my account is frozen on Sept 26th and I had sent an email to unblock my account I got response like below
We wish to inform you that, your account # ending with 3884 was blocked due to unusual transactions and we regret our inability to unblock your account and same will be closed as per our internal banking guidelines.
If you wish to receive closure proceeds through NEFT, please share via email (acknowledging closure in the body of the mail) along with scanned copy of cancelled cheque leaf/passbook or statement with mandatory fields such as IFSC code, account number and your name ‘Kondala Sundar’ for transferring the funds to your respective other bank account.
How much time it will take transfer funds to another account
We apologize for the inconvenience caused by the freezing of your account with Equitas Bank. According to their communication, once you provide the necessary documents, the funds will be transferred to your alternate account within 15 days.
Incase, you need any further assistance with this, we recommend you to reach out to the Equitas Bank by calling on 18001031222 (working days between 9 AM to 6 PM), also you can send them an email from your registered mail ID to customerservice@equitasbank.com.
You can connect with the Equitas team via Whatsapp 8122483766 for any assistance.
We’re sorry to inform you that your account has been temporarily frozen due to the non-completion of VKYC. As a result, all services linked to your account are currently unavailable.
No worries, though! All you need to do is complete your VKYC via the app or by using this SBM VKYC link. Once done, you’ll receive a confirmation from the bank, and your account will be unfrozen so you can transact without any issues.
If you need further assistance, feel free to reach out to us via the live chat feature in the app. We’re here to help!
We’re really sorry to hear about your situation and understand the urgency, especially during a medical emergency. Please give us a little time to check this out, and we’ll do our best to resolve it as quickly as possible.
Thank you for your time on the call! As we discussed, please reach out to Equitas Bank at 1800 103 1222 on working days between 9 AM and 6 PM to unfreeze your account. You can also email them from your registered address at customerservice@equitasbank.com or connect with the Equitas team via WhatsApp at 8122 483 766. Rest assured, we’re here to assist you every step of the way.
We attempted to reach you but were unable to connect. We understand your concern; however, as the account has been placed under freeze due to regulatory guidelines, Niyo is unable to proceed with unfreezing it at this time. We recommend contacting the customer care team via the provided number and sending an email to SBM Bank. They will respond within 24-48 working hours.
Thank you for your patience and understanding in this regard!
Saurabh, we appreciate your patience as we work towards a resolution. Unfortunately, Niyo does not have the authority to freeze or unfreeze any accounts. We are dependent on the bank for this process and have submitted a request on your behalf; the details can be found in ticket 2508962.
We will keep you updated as soon as we receive any further information on this matter.
My account’s debit was locked on 09-10-24 and I gave a mail to selfservice@equitasbank.com with the requested reason and they promised resolution within 3 working days but still it’s not resolved and the customer care number and email ID also no one is responding.The relationship manager assigned to my account is of no use.These poor customer service makes me think twice before depositing money again.
We sincerely apologize for any inconvenience caused by the debit freeze with Equitas Bank. Unfortunately, Niyo does not have the authority to freeze or unfreeze accounts.
We suggest that you reach out to them directly at customerservice@equitasbank.com or by calling 1800 103 1222, available Monday to Friday from 9 AM to 6 PM for further assistance. You can also connect with them via WhatsApp at 8122483766 for any assistance.
Please note that account activation is entirely dependent on the bank. We recommend reaching out to Equitas Bank by calling 1800 103 1222 on working days between 9 AM and 6 PM. You can also email them from your registered email address at customerservice@equitasbank.com or connect with their team via WhatsApp at 8122 483 766.
We’re really sorry for the inconvenience caused . Regarding your account unfreeze with Equitas Bank, we kindly request you to reach out to them:
Call: 1800 103 1222 (Available on working days, 9 AM – 6 PM) Email:customerservice@equitasbank.com from your registered email address WhatsApp: 8122 483 766
We truly appreciate your patience and cooperation . If there’s anything else we can assist you with, please don’t hesitate to ask!
on 18001031222 (working days between 9 AM to 6 PM), also you can send them an email from your registered mail ID to 
.
,
As a result, all services linked to your account are currently unavailable.
All you need to do is complete your VKYC via the app or by using this 
Call: 1800 103 1222 (Available on working days, 9 AM – 6 PM)
Email: 
. If there’s anything else we can assist you with, please don’t hesitate to ask!
