How to change/update registered mobile number with Niyo accounts?

Support & Troubleshooting
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49

Hey @vipul_shah

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

50

Hey @vipul_shah

We tried reaching you over a call but couldn’t connect. :telephone_receiver: If you’ve lost access to your currently registered mobile number, please follow the steps below to update it:

:small_blue_diamond: Step 1: Ensure your mobile number/email is updated with your linked bank account (SBM/DCB).

:small_blue_diamond: Step 2: Once updated at the bank level, share the confirmation email you receive from the bank with us. We’ll then update your details in the Niyo app. :white_check_mark:

Here’s how to update your details with the bank:

:backhand_index_pointing_right: For SBM Bank
:telephone_receiver: Call: 1800 209 9335
:envelope: Email: customercare@sbmbank.co.in
Or write to us at global@goniyo.com

:backhand_index_pointing_right: For DCB Bank
:telephone_receiver: Call IVR: 040 68157777 / 022 68997777
:bank: Visit the branch for an email ID change
:mobile_phone: For mobile number change: Use any DCB ATM or visit the branch

51

Mam, this is my number updated in the back account

IMG_6012.jpeg1290×347 61.7 KB

52

Hey @vipul_shah

Thank you for writing to us! Kindly allow us some time to have this checked, and we’ll connect with you for further assistance.

53

Mam please do this as fast as you can i have waited 1 year already
Please update my phone number with my pan id and let me use the app without any problems

54

Hey @vipul_shah

We appreciate your time over the call. :folded_hands: As discussed, we’ve forwarded your mobile number update request to the concerned team. In the meantime, we kindly request you to share the invoice copy of your new mobile number under ticket ID 233946 so that we can take it up and assist you further on priority.

55

Mam, whats the update on my request

56

Hey @vipul_shah

We’re working on your concern and we shall keep you informed of any further developments. We request your patience till then.

57

Hey @vipul_shah

Thank you for your time over the call. As discussed, you can download your Airtel invoice copy by following these steps:

:mobile_phone_with_arrow: From Airtel Thanks App

  1. Open the Airtel Thanks app (ensure it’s updated).
  2. Log in with your registered mobile number.
  3. Tap on Pay → Transactions / Bills.
  4. Select the bill payment you need the invoice for.
  5. Tap on Download Invoice / Receipt to save it as a PDF.

Once downloaded, kindly share the invoice copy with us over the ticket ID 233946 for further assistance.

59

Hey @vipul_shah

Thank you for sharing the Invoice copy. We have forwarded your mobile number updation request to the concerned team and we will ensure to keep you informed once the mobile number is updated.

61

Hey @vipul_shah

We kindly request you to share a screenshot of your profile from the Airtel app, ensuring that both your name and new mobile number are clearly visible, under ticket ID 233946.

63

Hey @vipul_shah

We truly appreciate your time over the call :raising_hands: We’re glad to inform you that your mobile number has been successfully updated in the Niyo records. You may now reinstall the app, log in with your updated number, and confirm the same with us. Also, thank you for confirming that your DCB account details are now reflecting in the Niyo app. Could you kindly take a moment to re-check and confirm the same here?

If you need any help, please feel free to reach out — we’re here for you. :sparkles:

64

Thank you, the problem has been resolved afterso long all thanks to you mam😁

65

Hi @vipul_shah,

We’re so glad to hear that your issue is finally resolved! :blush: Thank you for your kind words—it truly means a lot. Wishing you smoother experiences ahead. Happy Banking!