As I was registering for my DCB bank debit card (in emergency as I will be leaving soon), my full name got auto typed in the fill space as my official name differs from it, resulting in a mismatch of my names in Pan card and Aadhar card. Now the app suggests me to visit the nearest branch for further KYC verification. The closest branch is a 5 hour drive for me and I won’t be able to make that trip. I have tried contacting the bank and as of yet, it was of no help. I have mailed to a couple of email IDs suggested on the app, but only the autobots reply to it. The chat messenger is useless, as it just repeats itself. I keep receiving notification of Video KYC, but not able to go through with it. This is my last hope of getting in touch with any of the members of the Niyo Global. Please address my issue as soon as possible.
Hi @Govind_Reji,
Welcome to the Niyo Community! 
I understand how urgent this is and want to help resolve it as quickly as possible. Since you’re having issues with the app and the nearest branch is too far, could you please provide the following details? This will help us explore alternative ways for you to complete the onboarding process:
- Full Name
- Phone Number
- Email Address
- Address
For your privacy, please send these details to me in a private message.
Thank you for your patience and understanding!
Hi Nithin
I am not sure if this is a personal reply or not. But it’s been more than five days since my first email I have sent you. Please rectify this issue as as soon as possible.
Name: Govind R
Ph no: 8**********4
Email: g*************m
Address: P****i, near e
**A**l, T****m, K*****
****1
Thank you for providing the details!
To protect your privacy, I’ve masked the personal information you shared. I’ve forwarded your details to the relevant team for review. I will keep you informed as soon as we receive any updates.
Thank you for your patience.
Hello,
This process is taking too long. There is no reply to any of the emails I have sent. I don’t get the point of you providing email IDs for customer care service when there is no service provided from your side. At least provide a contact number. You advertise showing all kind off fast services but in practical this is utter waste of my time. Please respond as quick as possible, cause now you are testing my patience. At least delete my account, so that I can use other banks forex cards as Niyo Global is a waste of time.
Hi Govind,
As per the update we received, unfortunately, the biometric KYC process cannot be completed remotely for users in Trivandrum, as this location is not currently supported for physical biometric verification by the bank.
For the digital account opening process, names are automatically captured from the NSDL and UIDAI portals, and manual entry is not possible. If there is any discrepancy in your documents, please update the information on the NSDL portal to ensure accuracy.
To proceed with your account opening, you will need to visit a physical branch to complete the biometric KYC process, as this is currently the only available option.
Thank you for your understanding.
This location issue should have been mentioned before or use precise location to detect these problems. You advertise your app with easy steps for a forex card, but in practical it takes more time, isn’t this cheating. You better be having a good set lawyers then. Your chat response is useless and waste of customer’s time. As mentioned before your app autofilled the name, my name on pan card and aadhar is same on the document. To summarise, I have to travel 6 hours to the nearest branch for a mistake your app did, and you wasted 6 days of my time for this response. Keep it up dude.
