Tried paying through CRED. Attaching screenshot
Regret to see that. Allow us some time to have this checked and assist ahead. Appreciate your patience and understanding.
I have the same problem with fund creation. My Rs. 5,000 has been debited, but the transaction is still in process. Kindly help me resolve this issue.
Welcome to the Niyo Community! 
This shouldn’t have happened, and we sincerely apologize for the inconvenience. Please allow us the opportunity to look into this and assist you further. We truly appreciate your patience in the meantime! 
Thank you for taking the time to speak with us. As discussed, we’re excited to share that your FD has been successfully created! 
We truly appreciate your patience throughout the process. If you need any further assistance, don’t hesitate to reach out—we’re always here to help! 
Have a great day ahead! 
My issue got resolved, thankyou Saraswati for the follow up!
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That’s wonderful to hear. Thank you for your kind words. If you ever need assistance in the future, please feel free to reach out. Have a great day ahead!
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Hi Srijan, as per your request, we confirm that the FD amount of ₹10,011 was credited to your account on 22-11-2024 at 5:11:40 PM. We’re glad to see that this issue has been resolved. 
Do confirm the same with us here and let us know if you have any further questions or require assistance—we’ll be happy to help. 
Thank you for your patience and cooperation! 
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Hi Srijan, as per your request, we confirm that the FD amount of ₹10,011 was credited to your account on 22-11-2024 at 5:11:40 PM. We’re glad to see that this issue has been resolved. 
We are closing this ticket accordingly. If you have any further questions or require assistance, please don’t hesitate to reopen the ticket—we’ll be happy to help.
Thank you for your patience and cooperation!
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Same issue with me also - ticket no #2646855
Hi @Ashish_Gupta2,
Welcome to the Niyo Community! 
We tried reaching you on your registered number 
, but couldn’t connect. We kindly request you to retry creating the FD—it should go through smoothly. 
If you still face any issues, please share an error screenshot 
with us here, and we’ll escalate it right away to assist you further. We’re here to help!
I’ve been attempting to create a fixed deposit to order my credit card, but unfortunately, the process keeps failing. It’s been nearly 2 days since I raised the ticket(#2646855 )yet I haven’t received any response regarding the matter. It’s disappointing to feel like the customer support team is not taking the issue seriously, as it seems tickets are being opened and then forgotten.
Hi @Ashish_Gupta2,
Welcome to the Niyo Community!
We tried reaching you on your registered number , but couldn’t connect. We kindly request you to retry creating the FD—it should go through smoothly.
If you still face any issues, please share an error screenshot with us here, and we’ll escalate it right away to assist you further. We’re here to help!
I’m Akash,
I’m facing the same issue. I can’t believe a company’s service can be this pathetic. By the way, I haven’t received any call yet!
This is extremely frustrating. I strongly recommend against joining Niyo—it’s a complete waste. Instead, opt for direct banking with traditional banks.
We’re really sorry to hear that you’re still experiencing this issue 
. Please allow us a little time to investigate 
, and we’ll make sure to assist you further . Thank you for your patience 
Please call me now to discuss on this
Hello @Ashish_Gupta2,
Thank you for your patience. We’ve escalated your issue from our end and are following up proactively. We’ll keep you notified further about the updates with new developments.
Appreciate your patience.
Hi Team,
Recently I came across an issue where niyo global mobile app is misbehaving and I am unable to access the Fixed Deposit section. Even on clicking the icon in wealth tab , it’s not even opening and app is crashing.
I tried install and uninstall the app multiple times still the same issue. I haven’t noticed this issue earlier.
Due to this incident I am unable to view my FD data which is getting matured on Dec 15(after 1 year).
Is all okay with FD , is it safe ?
Thank you.
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Hey @VV_S
Welcome to the Niyo Community!
We’re sorry for any inconvenience caused with the application and can see a ticket raised 2647954 with us for this concern. Please share the error recording on the ticket or via DM, and we’ll work on resolving it promptly. Rest assured, your FD is safe. 
Here’s how:
- Click on my profile icon.
- Click on “MESSAGE”.
- Type your details in the message body.
- Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
My issue still remains unresolved. I haven’t received any reply or call yet.
This is extremely frustrating and unprofessional. I’m not sure how this company plans to operate effectively in the future.
Kindly let me know how I can permanently close the account.
