I’ve been attempting to create a fixed deposit to order my credit card, but unfortunately, the process keeps failing. It’s been nearly five days since I raised the ticket(ID-2156146), yet I haven’t received any response regarding the matter. It’s disappointing to feel like the customer support team is not taking the issue seriously, as it seems tickets are being opened and then forgotten about
Hi Abhiram,
We sincerely apologize for the inconvenience you’ve experienced with creating the fixed deposit for your credit card order. We’ve looked into the matter, and we’re pleased to inform you that the issue has been resolved.
Regarding the delay in response to your ticket (ID-2156146), we apologize for any frustration this may have caused. Our team has been working diligently to address all inquiries, and we regret any oversight in responding to yours promptly.
If you require any further assistance or have additional questions, please don’t hesitate to reach out to us at global@goniyo.com. We’re here to help.
Thank you for your patience and understanding.
Hi, I have been trying to create FD using for my Niyo Global Credit Card but it is failing. Even though I have adequeate balance in SBM savings bank account. Is there any idea if someone can guide why this is happening and what could be resolution of this kind of issue?
Hello @shalinjshah
Welcome to the Niyo Community! 
Do not worry, we are getting this checked with our team and shall keep you posted about any development on ticket 2487013 as well as here.
We’re actively addressing the issue and ask for your time and trust.
Hello @shalinjshah
Thank you for your time on the call. Based on our discussion, it looks like the FD creation issue has been resolved. 
We’re committed to ensuring that this doesn’t happen again and always work with your best interests in mind.
Could you please confirm if everything’s working for you now? If you need any more help, just let us know—we’re here for you!
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Hello Preeti, Yes, issue is resolved and I am able to create FD now. Thanks for your support in resolution of the issue.
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Thank you for confirming! If you need any more help, don’t hesitate to reach out. Take care and have a wonderful day! 
Hello @Niyo Global Team,
It has been almost a month since I created a Fixed Deposit (FD) of INR 20,000 with the intention of increasing my credit card limit. On 9th September 2024, I deposited INR 20,000 into my Niyo account and created the FD. However, as of today, the FD has not been reflected in my account, and my credit card limit has not been updated.
Despite multiple follow-ups with Niyo Global Support, I have only received responses stating that the issue has been escalated and the concerned team is being notified. Unfortunately, there has been no resolution, and this delay is causing considerable inconvenience.
I kindly request that this matter be addressed on priority. I
all the necessary screenshots and transaction proof, and I would appreciate a swift resolution to this prolonged issue.
This is the ticket number given to me by Niyo global support team : 2513978
Thank you for your attention to this matter.
Best regards,
Agam.
Hey @agam_sharma
We tried reaching out to you but couldn’t connect. We sincerely apologize for the delay and understand how frustrating this situation must be.
Please know that your concern is being handled with top priority, and we’re closely monitoring the progress. While we recognize the inconvenience caused, we’re actively working towards a final resolution.
Rest assured, your funds are secure, and we will keep you personally updated on the progress until the matter is fully resolved.
Thank you for your patience!
Im trying to create fd, it says fd payment failed, also unable to raise tickets, say plz try again after sometime, plz help i have enough amount in savings account
Hello @NIYOCOMM20241004J6GC
Welcome to the Niyo Community!
We attempted to reach you by phone, but unfortunately, we couldn’t connect. We noticed that your FD creation concern has been logged under ticket 2551038.
Please rest assured that we are following up on this and will keep you updated as soon as we have more information. We truly appreciate your patience and understanding!
We tried joining on a call with you but it wasn’t answered. We’d appreciate it if you could try creating the FD again. If you still encounter any issues, please reach out to us with a screen recording of the error on ticket 2551038 so we can escalate it to the concerned team.
We sincerely apologize for the inconvenience and thank you for your patience and cooperation.
Thank you for sharing this information. We’ll forward it to the relevant team and get back to you with an update soon.
Thank you for taking the time to speak with me, Karthikeyan, and for confirming that the FD was created after trying from an alternate phone device. I really appreciate you sharing that troubleshooting step! 
You placed your card order on 08-10-2024 at 06:15:44 PM, and it will be shipped within 2 days. We’ll do our best to ensure it’s delivered to you as quickly as possible. 
If you need any further assistance, don’t hesitate to reach out. You can always count on us! 
Thanks for your support., issue resolved, Preeti did a good job
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The pleasure is all mine! Take care and have a wonderful trip ahead! 
Hello @saraswathi.r , can you please let me know the current status of the issue? Please contact me again as I am still not aware of the current status.
Thanks and regards,
Agam.
Hey @agam_sharma
We’re sorry for the ongoing delay. Please be informed that we’re actively working to resolve the issue as soon as possible. While the resolution is taking longer than anticipated, we will keep you updated every step of the way.
We request your patience in this regard.
Hey @agam_sharma
We appreciate you taking the time to speak with us! As discussed, we’re glad to confirm that the FD amount was credited to your account on 19-10-2024. Thank you for your patience and understanding throughout this process.
We’re dedicated to ensuring an even smoother experience with us moving forward. If there’s anything more we can help you with, please don’t hesitate to reach out!
