I’ve been attempting to create a fixed deposit to order my credit card, but unfortunately, the process keeps failing. It’s been nearly five days since I raised the ticket(ID-2156146), yet I haven’t received any response regarding the matter. It’s disappointing to feel like the customer support team is not taking the issue seriously, as it seems tickets are being opened and then forgotten about
Hi Abhiram,
We sincerely apologize for the inconvenience you’ve experienced with creating the fixed deposit for your credit card order. We’ve looked into the matter, and we’re pleased to inform you that the issue has been resolved.
Regarding the delay in response to your ticket (ID-2156146), we apologize for any frustration this may have caused. Our team has been working diligently to address all inquiries, and we regret any oversight in responding to yours promptly.
If you require any further assistance or have additional questions, please don’t hesitate to reach out to us at global@goniyo.com. We’re here to help.
Thank you for your patience and understanding.
Hi, I have been trying to create FD using for my Niyo Global Credit Card but it is failing. Even though I have adequeate balance in SBM savings bank account. Is there any idea if someone can guide why this is happening and what could be resolution of this kind of issue?
Hello @shalinjshah
Welcome to the Niyo Community! 
Do not worry, we are getting this checked with our team and shall keep you posted about any development on ticket 2487013 as well as here.
We’re actively addressing the issue and ask for your time and trust.
Hello @shalinjshah
Thank you for your time on the call. Based on our discussion, it looks like the FD creation issue has been resolved. 
We’re committed to ensuring that this doesn’t happen again and always work with your best interests in mind.
Could you please confirm if everything’s working for you now? If you need any more help, just let us know—we’re here for you!
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Hello Preeti, Yes, issue is resolved and I am able to create FD now. Thanks for your support in resolution of the issue.
Thank you for confirming! If you need any more help, don’t hesitate to reach out. Take care and have a wonderful day! 
