FD Creation for Niyo SBM Credit Card!

Support & Troubleshooting Help
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22

Dear Saraswathi,

Thank you for your support. I highly appreciate your help and support. I confirm that my amount is credited back to my account.

Thanks and regards,
Agam.

23

Hey @agam_sharma

Thank you so much for your kind words and confirmation! :blush: If you need any further assistance, please feel free to reach out to our live chat support team or send us an email at global@goniyo.com. We’re always here to help!

Thank you and Take care :raised_hands:

24

I request to close my FD against my Credit card on 11 Dec. Today
around more than 17 days completed. they are just using over money. Don’t use niyo global forever guys.

25

Hi Bhavdip,

I hope this message finds you well. I sincerely apologize for any inconvenience caused, and I appreciate your prompt attention to this matter.

To expedite the resolution process, I kindly request you to share the specific ticket or complaint reference number you received. This information is crucial for me to thoroughly investigate and address the issue at the earliest.

Your cooperation in providing this reference number will greatly assist me in understanding the details and ensuring a swift resolution.

Thank you for your understanding and prompt action.

26

Ticket : 1923612
this ticket generated on 29 Nov and today 28 Dec. still does not receive my money.

27

Hi Bhavdip,

I trust this message finds you well. We acknowledge your concern and understand the importance of resolving the issue associated with ticket reference number 1923612 promptly.

Our dedicated team has been actively working on addressing your concerns, and we highly recommend following their expert advice to ensure the quickest resolution possible. Your cooperation in adhering to their guidance will greatly contribute to a successful resolution of your issue.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We appreciate your understanding and collaboration in this matter.

Thank you.

28

So, finally, what happened to this issue I am facing the same problem. Did the person Bhavdip get the money; or these Niyo and SBM people gobbled up the money.

29

Hey @Ramesh.S.Bhavi

As discussed, we request you kindly allow us an oppurtunity to have this checked and connect with you for further assistance.

We appreciate your patience in this regard.

30

Hey @Mohamed_sufail

Welcome to the Niyo Community! :raised_hands:

:pensive: We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Rest assured, we’re here to take care of it! :muscle:

We’re diving into this right away, and we’ll reach out to you shortly with an update. Thank you for your patience and understanding! :pray:

31

Thank you for helping me
Manisha clear my refund .

32

Hey @Mohamed_sufail

:tada: Thank you so much for confirming, and we’re glad to hear that your issue has been resolved and the FD was credited back on 3rd Sept, 2024! :money_with_wings:

Should you ever need help in the future, please don’t hesitate to reach out through our live chat in the app or drop us a line at global@goniyo.com. We’ll be here to assist you every step of the way! :blush::speech_balloon:

33

Hey @Ramesh.S.Bhavi

Thank you for taking the time to speak with us! :blush: As discussed, we’re pleased to inform you that the FD amount was successfully credited to your account on 23-10-2024. We truly appreciate your patience throughout the process and are committed to making sure your journey with us is smooth and seamless going forward.

If you need any further assistance, we’re just a message away!

34

Hi
I have raised a new FD for credit card limit on 9th Nov. still it hasn’t been processed. Can someone help in expediting this.
the ticket number is #2608904 .

35

Hi Srijan, thank you for sharing the ticket number. We’ll have this checked with the team and shall update you with further information.


Appreciate your understanding.

36

Any update. How can some banking service be this slow. It’s been 7 days. You have debited money but not updating the limit.

Worst international experience ever.

37

We completely understand your frustration and sincerely regret the time it’s taking to resolve your concern. Please rest assured that we are actively awaiting an update from the bank team. As soon as we receive any information, we will promptly share it with you both on this ticket and here.


We truly appreciate your patience and understanding during this process, and we kindly ask for your continued trust as we work to resolve this.

38

Srijan, we’ve provided an update on your case in ticket #2608904 with additional information. Could you please review it and get back to us so we can assist in resolving the concern?

39

Not able to make payments or add money through UPI

40

Hey @NIYOCOMM20241108BYYL

Welcome to the Niyo Community! :hugs:

This shouldn’t have happened, and we’re truly sorry for the inconvenience caused. Please allow us a chance to look into this for you—we’ll get back to you soon! :blush::mag:

Thank you for your patience and understanding!

41

Hey @NIYOCOMM20241108BYYL

We tried calling you but unfortunately couldn’t connect. To help us investigate further, could you please share a screenshot of the error you’re facing? :calling: You can send it via DM by following these steps:

  1. Tap on my profile icon.
  2. Click “MESSAGE.”
  3. Enter your details and attach any screenshots by selecting the upload icon, then click “Send Message.”

Alternatively, feel free to email us at global.escalation@goniyo.com with your ticket number. If you already have an open ticket, simply provide the number here, and we’ll follow up. Thank you for your patience! :blush: